Customer Engagement Program Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Program Management

In short

Microsoft is seeking a Customer Engagement Program Manager for their Experience Center Asia in Singapore. This role focuses on managing executive-level programs, deepening customer and partner relationships, and accelerating cloud growth. The ideal candidate will design and deliver high-impact briefing agendas, working closely with global sales teams and leveraging AI and best practices to enhance customer outcomes and business impact.

Responsibilities

Manage the end-to-end delivery of executive briefings, ensuring a high-quality customer experience.
Drive the strategy and execution of the executive briefing program to meet business goals.
Collaborate with global sales teams to understand customer needs and design impactful briefing agendas.
Source appropriate speakers for engagements and maintain a healthy speaker pool.
Contribute to continuous improvement of briefing programs using business intelligence and feedback.
Build strong relationships with account teams and stakeholders for regional alignment.
Leverage AI, agents, and Voice of Customer signals to reduce manual effort and increase capacity.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field and 6+ years of program management experience, or equivalent.
Proven track record of stakeholder management and operational excellence.
Ability to manage multiple engagements simultaneously, prioritize, and resolve issues.
Proactive risk management and conflict mitigation with a focus on customer outcomes.
Strong interpersonal skills to work effectively across different levels of the organization.
Foundational understanding of enterprise technology trends, digital transformation, and cloud computing.
Strong executive-level written and verbal communication skills.
Self-starter with ownership, clear direction setting, and ability to handle ambiguity.

Desired Qualifications

Master's Degree in Business, Operations, Finance, or related field and 8+ years of program management experience, or equivalent.
Bachelor's Degree in Business, Operations, Finance, or related field and 12+ years of program management experience, or equivalent.

Benefits

Career development opportunities through visibility to Microsoft's solutions, executives, and global customers.
Opportunity to work in an inclusive environment with a strong company culture.
Chance to join one of Microsoft's important customer engagement programs.

Skills

Program ManagementStakeholder ManagementProcess ImprovementCloud ComputingDigital TransformationAI

#Business Operations#Program Management#Customer Engagement#Enterprise Technology#Cloud#Asia#Singapore

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