The Job

Customer Engagement Program Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Management · Program Management

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In short

Microsoft is seeking a Customer Engagement Program Manager for their Experience Center Asia in Singapore. This role focuses on managing executive-level programs, deepening customer and partner relationships, and accelerating cloud growth. The ideal candidate will design and deliver high-impact briefing agendas, working closely with global sales teams and leveraging AI and best practices to enhance customer outcomes and business impact.

Responsibilities

  • Manage the end-to-end delivery of executive briefings, ensuring a high-quality customer experience.
  • Drive the strategy and execution of the executive briefing program to meet business goals.
  • Collaborate with global sales teams to understand customer needs and design impactful briefing agendas.
  • Source appropriate speakers for engagements and maintain a healthy speaker pool.
  • Contribute to continuous improvement of briefing programs using business intelligence and feedback.
  • Build strong relationships with account teams and stakeholders for regional alignment.
  • Leverage AI, agents, and Voice of Customer signals to reduce manual effort and increase capacity.

Requirements

  • Bachelor's Degree in Business, Operations, Finance, or related field and 6+ years of program management experience, or equivalent.
  • Proven track record of stakeholder management and operational excellence.
  • Ability to manage multiple engagements simultaneously, prioritize, and resolve issues.
  • Proactive risk management and conflict mitigation with a focus on customer outcomes.
  • Strong interpersonal skills to work effectively across different levels of the organization.
  • Foundational understanding of enterprise technology trends, digital transformation, and cloud computing.
  • Strong executive-level written and verbal communication skills.
  • Self-starter with ownership, clear direction setting, and ability to handle ambiguity.

Desired Qualifications

  • Master's Degree in Business, Operations, Finance, or related field and 8+ years of program management experience, or equivalent.
  • Bachelor's Degree in Business, Operations, Finance, or related field and 12+ years of program management experience, or equivalent.

Benefits

  • Career development opportunities through visibility to Microsoft's solutions, executives, and global customers.
  • Opportunity to work in an inclusive environment with a strong company culture.
  • Chance to join one of Microsoft's important customer engagement programs.
#Business Operations#Program Management#Customer Engagement#Enterprise Technology#Cloud#Asia#Singapore
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Company

Microsoft

Job Posted

1 day ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Senior

Locations

Singapore, Singapore

Qualification

Bachelor, Master

Applicants

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