Training & Center Specialist

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

In short

Sandvik Coromant seeks a Training & Center Specialist in Mebane, NC to manage daily Center operations and deliver exceptional customer experiences, technical demonstrations, and training. This role involves planning and executing machine demonstrations, supporting customer visits, and collaborating with cross-functional teams to drive business growth and digitalization initiatives.

Responsibilities

Plan, prepare, execute, and evaluate machine demonstrations, customer tests, technical events, and training activities.
Support customer visits and ensure an exceptional customer experience within the Center.
Coordinate facility operations, machine time allocation, equipment maintenance, and the setup of new equipment.
Develop customized demonstration schedules and technical support materials.
Support Center certification initiatives and ensure compliance with global standards.
Gather and analyze customer feedback, market insights, and competitive intelligence to identify business opportunities.
Support quality processes by monitoring results, implementing corrective actions, and driving continuous improvement.
Collaborate with Sales, Marketing, Training, and Product teams to maximize Center utilization and business impact.
Drive digitalization initiatives through innovative technologies such as e-learning, virtual demonstrations, connectivity solutions, and virtual reality.
Assist with budgeting, forecasting, and cost control activities related to Center operations.
Build and maintain partnerships with CAM software suppliers and other strategic stakeholders.
Benchmark best practices and implement improvements that enhance efficiency, customer value, and business performance.

Requirements

Degree in Mechanical Engineering, Manufacturing Engineering, or a related technical field, or equivalent practical experience.
Minimum of 5 years of experience in a metal cutting, machining, or manufacturing environment.
Advanced knowledge of CAM and CNC programming.
Strong understanding of machining processes, tooling applications, and manufacturing technologies.
Experience supporting technical demonstrations, customer testing, or application engineering activities.
Fluent English communication skills, both written and verbal.
Proficiency with Microsoft Office applications and business systems such as Dynamics or similar ERP/CRM platforms.

Desired Qualifications

Project management experience and the ability to manage multiple priorities.
Strong planning, organizational, and time management skills.
Customer-focused mindset with a passion for delivering outstanding service.
Commercial awareness with an understanding of sales and marketing principles.
Experience with budgeting, forecasting, and cost management.
Excellent teamwork and collaboration skills.
A continuous improvement mindset with a passion for innovation and digitalization.

Benefits

Comprehensive total compensation package.
Competitive benefits package of health, dental and disability insurance.
401(k)-retirement savings plan.
Opportunities for professional competence development and training.
Opportunities for career advancement.

Skills

CNC programmingCAMMicrosoft OfficeERPCRM

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About Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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