Sr Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · DevOps

In short

Responsible for end-to-end operations of the cloud platform, ensuring availability, reliability, security, and performance. This role involves troubleshooting issues on AWS and Azure, performing infrastructure engineering tasks, and developing Infrastructure as Code. The position is based in Hyderabad, Telangana, India.

Responsibilities

Provide end-to-end operations and monitoring of the cloud platform to ensure availability, reliability, security, and performance.
Respond to incidents and escalate them to appropriate teams.
Provide support and expertise to troubleshoot issues on Public Cloud (AWS and Azure) Platform or hosted Workloads.
Perform infrastructure engineering activities including platform upgrades, image patching, monitoring, configuration, and troubleshooting.
Contribute to incident root cause analysis and drive improvements.
Participate in security incident response and investigation.
Execute capacity management to ensure the platform is not constrained by increased adoption.
Execute Pre Flight checks for silent running of the Public Cloud.
Create and update capability and service playbooks and runbook documentation.
Develop Infrastructure as Code to manage and provision cloud resources.
Create and modify curated services and patterns based on customer requirements.

Requirements

Experience with Public Cloud (AWS and Azure) Platform or hosted Workloads.
Experience in infrastructure engineering for platform upgrades, image patching, monitoring, configuration, and troubleshooting.
Knowledge to lead discussions and drive tangible improvements in incident root cause analysis.
Experience in security incident response and investigation.
Experience in capacity management.
Familiarity with Pre Flight checks.
Ability to create and update capability and service playbooks and runbook documentation.
Proficiency in developing Infrastructure as Code.
Experience creating and modifying curated services and patterns.

Benefits

Supercharge your potential at HCLTech.
Find your career at HCLTech.
Find your spark at HCLTech.
A place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company.
Access to industry-leading capabilities centered around digital, engineering, cloud and AI.
Work with clients across all major verticals.

Skills

AWSAzureInfrastructure as Code

#Cloud Platform#Operations#Monitoring#Availability#Reliability#Security#Performance#Incident Management#Problem Management#Escalation#Cloud Support#AWS#Azure#Workloads#Infrastructure Engineering#Platform Upgrades#Image Patching#Configuration#Troubleshooting#Root Cause Analysis#Security Incident Response#Capacity Management#Pre Flight Checks#Playbooks#Runbook Documentation#Infrastructure as Code#Cloud Resources#Curated Services#Patterns

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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