Service Administrator
Logistics, Sales & Operations · HR & Admin · Office Administration · Sales Operations
In short
Scania is seeking a motivated Service Administrator to join their Avonmouth team. This full-time, permanent role involves daily costing for the branch, working closely with internal departments and adhering to company standards for invoicing, warranty, and repairs. The position offers a competitive salary starting from £27,000, along with a comprehensive benefits package including training, holiday, pension, and life insurance.
Responsibilities
- Answer the phone in a friendly and open manner using the company standard greeting.
- Invoice and control branch work in progress.
- Check the system to ensure campaigns are completed and costed correctly.
- Work within credit control policy and procedures.
- Carry out the costing on warranty, retail, repair and maintenance to company standards.
- Supply fully priced estimates of repairs required and ensure work is authorised where required.
- Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
- Resolve and assist in invoice queries as and when necessary.
- Assist with other administration duties as required.
- Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.
Requirements
- In-house training provided to support career progression
- 25 days holiday which increases with service + public holidays
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
- Must have experience in administration
- Must be proficient in costing and invoicing
- Familiarity with auditing procedures
- Ability to resolve invoice queries
- Experience in escalating customer complaints
Desired Qualifications
- Customer First
- Respect
- Elimination of Waste
- Responsibility
- Team Spirit
Benefits
- In-house training provided to support career progression
- 25 days holiday which increases with service + public holidays
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
- Industry-leading employment package
- Financial incentive schemes
Skills
InvoicingCostingAuditingAdministration
#Service Administrator#Avonmouth#Scania#Costing#Invoicing#Warranty#Repair#Maintenance#Customer Complaints#Administration#Benefits#Pension#Life Insurance#Training#Career Progression#Diversity#Inclusion
About Scania Group
Scania is a world-leading provider of transport solutions committed to a better tomorrow. Our purpose is to drive the shift towards a sustainable transport system. In doing so, we are creating a world of mobility that’s better for business, society and our environment. Employing more than 50,000 people in about 100 countries, Scania’s research and development is concentrated in Sweden, while production takes place in Europe and South America.
Company
Scania GroupJob Posted
3 days ago
Expires
in 2 weeks
Employment Type
Full Time
Work mode
On Site
Salary
£27,000 / year
Hours per week
37.5
Experience Level
Mid-Senior
Locations
Avonmouth, United Kingdom
Applicants
Be an early applicant
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