Senior Engineer - Microsoft Windows, Microsoft Servers RDS, Touch Services

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

The Sr Engineer for Support & Operations will maintain and enhance Microsoft VDI and Remote Desktop Services, focusing on troubleshooting, client support, and code delivery. This role involves resolving tickets, creating documentation, and providing technical guidance to junior developers.

Responsibilities

Maintain and troubleshoot existing Microsoft VDI solutions and RDSH environments.
Resolve bugs and support enhancements based on client and business requirements.
Provide client support by monitoring service requests and resolving tickets.
Ensure timely communication of updates and adherence to quality standards.
Create and maintain documentation for enhancements and compliance with CMMI standards.
Offer technical guidance and support to junior developers.

Requirements

Proficient in Microsoft VDI solutions and RDSH with a strong understanding of related technologies.
Familiarity with Touch Services and Video/Telepresence tools.
Basic knowledge of software development principles and best practices.
Strong analytical and problem-solving skills to address client issues effectively.

Desired Qualifications

Optional but valuable certifications: Microsoft Certified: Azure Virtual Desktop Specialty, ITIL Foundation Certificate in IT Service Management.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark.
A place that puts its people first.
Work with a global technology company.
Work with clients across all major verticals.

Skills

Microsoft VDIRDSTouch ServicesSoftware DevelopmentProblem-SolvingMicrosoft Servers

#Microsoft#Windows#RDS#VDI#Support#Operations#Troubleshooting#Chennai

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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