Product Support Specialist (Master) Load & Haul
Logistics, Sales & Operations · Sales & Business Development · Technical Sales
In short
Sandvik is seeking a Product Support Specialist (Master) with expertise in underground Load & Haul equipment. This role provides advanced technical support, product application knowledge, and operational guidance to customers and internal teams, focusing on optimizing equipment performance and reliability. The position also involves sales support, training development, and collaboration with product lines to drive continuous improvement in the mining industry.
Responsibilities
- Serve as the highest-level technical support resource for underground Load & Haul equipment.
- Provide expert troubleshooting support for electrical, hydraulic, mechanical, drivetrain, and control system issues.
- Support major component failures, machine commissioning, corrective campaigns, warranty investigations, and fleet performance improvement initiatives.
- Analyze equipment failures, component life trends, machine health data, and maintenance practices.
- Develop corrective actions and reliability improvement programs to reduce downtime and total cost of ownership.
- Provide application expertise during equipment sales campaigns and project evaluations.
- Develop and deliver technical training programs for underground Load & Haul equipment.
- Lead technical readiness activities for new equipment introductions, upgrades, and product launches.
- Act as the primary technical interface between the Sales Area, Product Line, Engineering, Reliability, and Customer Support teams.
- Lead and promote compliance with all company, customer, and regulatory EHS requirements.
Requirements
- Bachelors degree in engineering discipline, heavy equipment technology or other related technical discipline or equivalent 4 years experience.
- Minimum additional 8 years experience with Load and Haul equipment
- Expertise in diesel technologies
- Demonstrated expertise in underground loaders (LHDs), haul trucks, and related mining equipment.
- Extensive experience in troubleshooting and maintaining heavy mining equipment
- Proven experience delivering technical training and coaching programs
- Strong understanding of underground mining operations and production processes
- Proficiency with digital service platforms, equipment monitoring tools, and business applications
- Strong verbal and written communication skills
- Ability to travel within the Sales Area to support customers and business needs
- Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
Desired Qualifications
- Exposure to supporting automation, digitalization, and battery-electric mining technologies preferred
- Strategic customer relationship management
- Technical report writing and presentation skills
- Training and coaching experience
- Data analysis and performance optimization
Benefits
- Competitive wages
- Competitive benefits package of health, dental, and disability insurance
- Outstanding 401(k) retirement savings plan
- Opportunities for professional competence development, training, and career advancement.
Skills
Electrical troubleshootingHydraulic troubleshootingMechanical troubleshootingDrivetrain troubleshootingControl systemsLoadersHaul trucksBattery-electric vehiclesAutomationDigitalizationFleet managementCondition monitoringPredictive maintenanceDiesel technologies
#Product Support#Specialist#Master#Load & Haul#Mining#Equipment#Technical Support#Sales#Training#Optimization#Automation#Digitalization#Battery-Electric Vehicles
About Sandvik
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.
Company
SandvikJob Posted
1 day ago
Employment Type
Full Time
Work mode
On Site
Salary
US$130,000–155,000 / year
Experience Level
Senior
Locations
Atlanta, United States of America
Denver, United States of America
Elko, United States of America
Qualification
Bachelor
Applicants
Be an early applicant
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