Retail Customer Service and Returns Associate

Retail & Consumer Services · Customer Service · Customer Support

In short

This role focuses on creating positive customer experiences in a retail environment, handling transactions, and managing returns efficiently. The associate will build customer loyalty and resolve issues, working as part of a team to protect the IKEA brand.

Responsibilities

Creates a positive customer experience by ensuring accurate transactions and/or orders.
Records information accurately for analysis to improve future shopping experiences.
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
Builds emotional connections through meaningful and empathetic interactions with customers.
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
Offers and sells services to customers during the handover process when needed.
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Requirements

1 year sales or customer service experience preferred.

Desired Qualifications

The successful candidate may be required to complete a background check as a condition of employment for this role.

Benefits

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

Skills

Customer ServiceSales

#customer service#returns#retail

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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