Retail Customer Service and Returns Associate
Retail & Consumer Services · Customer Service · Customer Support
In short
This role focuses on creating positive customer experiences in a retail environment, handling transactions, and managing returns efficiently. The associate will build customer loyalty and resolve issues, working as part of a team to protect the IKEA brand.
Responsibilities
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Records information accurately for analysis to improve future shopping experiences.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
- Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Requirements
- 1 year sales or customer service experience preferred.
Desired Qualifications
- The successful candidate may be required to complete a background check as a condition of employment for this role.
Benefits
- Generous paid time off, holiday and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
- A fun and inclusive work environment
#customer service#returns#retail
Company
IKEA
Job Posted
43 minutes ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Renton, United States
Applicants
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