Program Manager , Last Mile ACES

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

We are looking for a Program Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team in Bengaluru, Karnataka. The role involves managing multi-disciplinary projects and processes, conducting root cause analysis, and building stakeholder relationships to optimize last-mile delivery networks. Requires 3+ years of program management, cross-functional collaboration, and process improvement experience with data analysis, advanced Excel, and SQL skills.

Responsibilities

Become a subject matter expert for AMZL and customer service processes and systems.
Conduct root cause analysis, define corrective actions, and ensure their completion.
Dive deep on executive escalations and produce white papers for senior management.
Build strong relationships with stakeholders to understand business priorities and define shared opportunities.
Deliver end-to-end continuous improvement programs, projects, and initiatives.
Develop metrics and reports to drive performance improvement.
Lead Kaizens or auditing activities in delivery stations to ensure process implementation.
Support standardization and optimization of the Last Mile delivery network.
Communicate continuously with local functional business owners and technical Engineering teams.
Develop and improve Amazon Logistics equipment and processes.
Drive a culture of standardization and innovation.
Initiate, define, plan, and manage the rollout of product features for AMZL Delivery Stations.
Present concepts, designs, and program updates to senior leadership.
Integrate new equipment designs, process improvements, and safety enhancements into standard designs.

Requirements

3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
Knowledge of SQL
Experience defining program requirements
Experience using data and metrics to determine improvements

Desired Qualifications

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment during the application and hiring process if you have a disability.

Skills

SQLExcel

#Last Mile#Logistics#Delivery Experience#Program Management#Process Improvement#Kaizen#Auditing#Data Analysis#Stakeholder Management#Engineering

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