Program Manager I, Flex Advocacy Operations

Logistics, Sales & Operations · Program Management · Project Management · Product Management

In short

Amazon Flex seeks a Program Manager for its Advocacy Operations team. This role involves strategic planning, process improvement, and initiative delivery to enhance delivery quality and efficiency worldwide. The ideal candidate will analyze data, manage stakeholders, and implement solutions to improve the experience for delivery partners and customers.

Responsibilities

Support long-term strategic planning to improve delivery quality and efficiency.
Collaborate with finance, marketing, capacity management, operations, engineering, and program management on process improvement and launch initiatives.
Develop, implement, and oversee reports to ensure clear visibility of project milestones and performance.
Effectively influence stakeholders through collaboration and prioritization.
Monitor project execution to ensure quality and compliance with deadlines.
Resolve ambiguities and identify and mitigate risks.
Define and execute the program roadmap for Advocacy Operations.
Translate strategic goals into structured programs and align stakeholders.
Drive initiatives to completion across a complex, multi-marketplace landscape.
Build mechanisms and roadmaps, manage dependencies and risks, and report progress to senior leadership.
Drive continuous innovation and improvement for a best-in-class Delivery Partner and customer experience.
Partner with Operations, Analytics, Tech/Product, Finance, Legal, and Compliance stakeholders globally.
Coordinate with regional teams across worldwide Flex-enabled marketplaces.
Lead through influence to align on shared goals across DP lifecycle, bulk communications, compliance workflows, and programmatic support.
Define and deliver strategic automation initiatives to eliminate manual work.
Establish mechanisms, standards, and reporting cadences to keep programs on track.

Requirements

2+ years of program or project management experience
3+ years of advanced Microsoft Word and Excel experience
Knowledge of SQL

Desired Qualifications

Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement documents
Experience working in an analytical environment with cross-functional teams

Benefits

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Inclusive culture empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment during the application and hiring process for individuals with disabilities.

Skills

SQLMicrosoft ExcelMicrosoft WordMS Access

#program management#project management#product management

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