Manager I, MLD Ops, GO-AI

Logistics, Sales & Operations · HR & Admin · HR Operations · Business Analysis

In short

Amazon GO-AI seeks a Manager I to lead a team of 20-25 employees in Hyderabad or Bangalore, fostering customer obsession and high performance. The role involves team management, operational KPI delivery, process improvement, and data analysis, requiring a Bachelor's degree and significant leadership experience.

Responsibilities

Lead, motivate, and manage a team of 20-25 employees.
Measure team developmental and performance goals, conduct regular 1x1s.
Ensure process deliverables per SLA, manage team and workflow.
Deliver on operational and qualitative KPIs (e.g., APL, SPL, Quality scores).
Ensure compliance with company policies and guidelines.
Generate reports of team performance.
Conduct internal quality checks, audits, and provide training/coaching.
Translate organizational vision into actionable goals and guide the team.
Promote a culture of continuous learning and development.
Prepare metrics, SOPs, and create processes.
Analyze data to identify trends, bottlenecks, and areas for improvement.
Collaborate with operations management to implement process improvements.
Communicate with internal customers (ACES, Training, Quality) to drive initiatives for hiring and developing talent.
Build career development roadmaps for associates.

Requirements

Graduate degree or equivalent.
Minimum 4 years of experience, with at least 18 months as a team leader/manager.
Proven leadership abilities with a track record of successfully managing and motivating teams.
Excellent verbal and written communication skills in English.
Very good presentation, feedback, and coaching skills.
Ability to observe, analyze, and identify process improvement opportunities.
Highly energetic and enthusiastic.
Ability to lead by example.
Hands-on experience with MS Office, preferably MS Excel and PowerPoint.
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines without compromising quality.
Basic data handling and data interpretation skills.
Comfortable with 24x7 rotational shifts.
Demonstrated strong analytical abilities and confidence in the use of data.
Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines.

Desired Qualifications

Ability to pull data from numerous databases (using Excel and other data management systems) and perform ad hoc reporting and analysis is a plus.
4+ years of people management experience, or Bachelor's degree.

Benefits

Inclusive culture.
Opportunity to work with state-of-the-art robotics.
Build the future of human-technology interaction.
Solve real-world problems on a huge scale.

Skills

MS ExcelMS OfficePowerPoint

#operations#management#ai#machine learning#robotics#people management#process improvement#data analysis#reporting#customer obsession

About Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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