The Job

Manager I, MLD Ops, GO-AI

Logistics, Sales & Operations · HR & Admin · HR Operations · Business Analysis

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In short

Amazon GO-AI seeks a Manager I to lead a team of 20-25 employees in Hyderabad or Bangalore, fostering customer obsession and high performance. The role involves team management, operational KPI delivery, process improvement, and data analysis, requiring a Bachelor's degree and significant leadership experience.

Responsibilities

  • Lead, motivate, and manage a team of 20-25 employees.
  • Measure team developmental and performance goals, conduct regular 1x1s.
  • Ensure process deliverables per SLA, manage team and workflow.
  • Deliver on operational and qualitative KPIs (e.g., APL, SPL, Quality scores).
  • Ensure compliance with company policies and guidelines.
  • Generate reports of team performance.
  • Conduct internal quality checks, audits, and provide training/coaching.
  • Translate organizational vision into actionable goals and guide the team.
  • Promote a culture of continuous learning and development.
  • Prepare metrics, SOPs, and create processes.
  • Analyze data to identify trends, bottlenecks, and areas for improvement.
  • Collaborate with operations management to implement process improvements.
  • Communicate with internal customers (ACES, Training, Quality) to drive initiatives for hiring and developing talent.
  • Build career development roadmaps for associates.

Requirements

  • Graduate degree or equivalent.
  • Minimum 4 years of experience, with at least 18 months as a team leader/manager.
  • Proven leadership abilities with a track record of successfully managing and motivating teams.
  • Excellent verbal and written communication skills in English.
  • Very good presentation, feedback, and coaching skills.
  • Ability to observe, analyze, and identify process improvement opportunities.
  • Highly energetic and enthusiastic.
  • Ability to lead by example.
  • Hands-on experience with MS Office, preferably MS Excel and PowerPoint.
  • Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines without compromising quality.
  • Basic data handling and data interpretation skills.
  • Comfortable with 24x7 rotational shifts.
  • Demonstrated strong analytical abilities and confidence in the use of data.
  • Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines.

Desired Qualifications

  • Ability to pull data from numerous databases (using Excel and other data management systems) and perform ad hoc reporting and analysis is a plus.
  • 4+ years of people management experience, or Bachelor's degree.

Benefits

  • Inclusive culture.
  • Opportunity to work with state-of-the-art robotics.
  • Build the future of human-technology interaction.
  • Solve real-world problems on a huge scale.
#operations#management#ai#machine learning#robotics#people management#process improvement#data analysis#reporting#customer obsession
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Company

Amazon

Job Posted

2 hours ago

Employment Type

Full Time

WorkMode

Remote

Experience Level

Mid-Senior

Locations

Hyderabad, India

Bangalore, India

Qualification

Bachelor

Applicants

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