Implementation Manager

Logistics, Sales & Operations · Business Analysis · Program Management

In short

Microsoft Business Operations is looking for an Implementation Manager to support program launches and continuous improvement initiatives, with a focus on US Federal Government customers. This role involves E2E coordination, risk management, and decision-making for new product and service deployments within an AI-driven environment.

Responsibilities

Ensure successful landing of assigned launches and continuous improvement efforts, on time and to customer/partner expectations.
Provide input to launch design and ensure regional requirements are incorporated.
Manage E2E regional/global deployment, including planning, risk mitigation, and escalation.
Represent Customers, Partners, and Field throughout the launch process.
Communicate launch impact to regional/global stakeholders and manage accordingly.
Build strong engagement with corporate launch teams and regional implementation managers for consistent execution.
Provide regional/global approval for launch tollgates and recommend Go/No Go decisions.
Conduct post-mortems to incorporate learnings into future launches.
Contribute to the development of launch processes and frameworks.
Identify AI and Automation opportunities and operationalize them.
Document and communicate key business and customer needs to create future experiences.

Requirements

Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.
Demonstrated experience in complex stakeholder engagement, negotiation, and conflict management.
Demonstrated project management skills including risk management, governance, and decision making.
Analytical and business judgment in complex scenarios.
Demonstrated experience working effectively in cross-functional, international teams (often virtual).
Demonstrated change and project management skills.
Ability to thrive in a fast-paced multinational environment.
Team player with ability to work across cultures effectively.
Demonstrated collaboration skills with a keen understanding of how to drive results.
Outstanding attention to detail combined with an ability to see the big picture.
Written and verbal communication skills (effective in senior levels of engagement).
Experience as a Change Leader with a good understanding of change management.
4-5 years of demonstrated Project Management and Process Management experience preferably in an Operations environment.
Demonstrated ability to implement change.
Flexibility to maintain focus through change and ambiguity.
Direct experience in working with international stakeholders and driving process improvements in highly complex and rapidly changing environments.

Desired Qualifications

Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience OR
Demonstrated excellence in thought leadership, innovation and execution management; ability to influence without authority.
Working knowledge of US Federal Government business practices.
Excellent communication skills and leader with ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally.
Experience in Business Process Outsourcing, managing outsourcing partners in a managed service model is a plus.
Demonstrated experience in process improvement, specifically identifying and implementing process automation opportunities.
Challenge Status-quo (Growth-Mindset).
Ability to meet Microsoft, customer and/or government security background screening requirements (US Citizenship verification, Microsoft Cloud Screen Background Check).

Benefits

Certain roles may be eligible for benefits and other compensation.
Access to additional benefits and pay information via provided link.
Microsoft is an equal opportunity employer.
Consideration for employment without regard to protected characteristics.
Assistance with religious accommodations and/or reasonable accommodation due to a disability during the application process.

Skills

Process ManagementProject ManagementData AnalysisAI

#Business Operations#Process Management#Implementation#AI#US Federal Government

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Company

Microsoft

Job Posted

1 week ago

Employment Type

Full Time

Work mode

Hybrid

Salary

US$97,600–188,400 · Negotiable

Experience Level

Mid-Senior

Locations

United States

Qualification

Bachelor, Master

Applicants

Be an early applicant

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