Quality & Customer Experience Intern

Technology, Data & Digital · Data, AI & Analytics · Data Analysis · Business Analysis

In short

Emerson seeks a Quality & Customer Experience Intern to design customer satisfaction surveys, analyze feedback, and develop executive dashboards. This hybrid role in Round Rock, TX, requires a current Bachelor's or Master's student with strong analytical and communication skills, and proficiency in Microsoft Office.

Responsibilities

Design and implement an Internal and External Customer Satisfaction Survey Framework.
Develop and maintain a repeatable Voice of the Customer (VoC) process.
Research customer experience measurement best practices and develop effective survey questions and methodologies.
Design surveys for internal and external customers and assist with deployment and response collection.
Analyze customer feedback and survey responses to identify trends, risks, recurring concerns, and improvement opportunities.
Calculate, track, and report customer satisfaction metrics and key performance indicators.
Conduct root-cause analysis and develop recommendations based on customer feedback and survey findings.
Create dashboards, visual reports, and executive scorecards to communicate customer sentiment and business insights.
Present findings and recommendations to quality and business leadership in a clear and actionable format.
Support continuous improvement initiatives, including corrective and preventive actions driven by customer feedback.
Document processes, findings, and recommendations to support long-term program sustainability.

Requirements

Currently pursuing a Bachelor's or Master's degree in Business, Engineering, Quality Management, Data Analytics, Information Systems, Marketing, or a related field.
Strong analytical, quantitative, and problem-solving skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite, including Microsoft Excel.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities and work effectively in a collaborative team environment.
Self-motivated with a curiosity for learning and continuous improvement.
Legal authorization to work in the United States without current or future sponsorship for employment visa status.

Desired Qualifications

Experience with Power BI or other data visualization and reporting tools.
Familiarity with survey platforms such as Microsoft Forms, Qualtrics, or SurveyMonkey.
Experience creating dashboards, scorecards, or visual reports.
Knowledge of basic statistical analysis techniques.
Experience working with large datasets.
Familiarity with customer satisfaction methodologies and Voice of the Customer (VoC) concepts.
Understanding of customer experience metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Exposure to quality management, continuous improvement, or business process improvement methodologies.

Benefits

Flexible time off plans, including paid parental leave, vacation, and holiday leave.
Variety of medical insurance plans, with dental and vision coverage.
Employee Assistance Program.
401(k).
Tuition reimbursement.
Employee resource groups.
Recognition programs.

Skills

Microsoft OfficeMicrosoft ExcelPower BINet Promoter ScoreCustomer SatisfactionCustomer Effort Score

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About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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