Customer Service Representative - Danish Market

Retail & Consumer Services · Customer Service · Customer Support

In short

We are seeking a Danish-speaking Customer Service Representative for the Danish Market, based in Porto, Portugal. This full-time, on-site role involves providing B2B and B2C customer support via inbound calls, email, and chat, with a 24/7 shift rotation. The position offers an attractive salary, bonus system, and opportunities for internal growth.

Responsibilities

Providing B2B and B2C customer support through multiple channels
Primarily resolving inquiries via inbound calls
Performing backoffice tasks, including responding to emails and chats, and using internal applications
Providing support for multiple products across multiple markets

Requirements

C1 or native written and spoken proficiency in Danish
B2 level or above written and spoken proficiency in English
Availability to work 5 days per week (Saturdays and Sundays included)
Availability to work by shift rotation on a 24/7 schedule
Good computer skills
Ability to generate empathy in written form
Analytical mindset to diagnose and troubleshoot issues
Ability to manage time and meet goals

Benefits

Possibility of permanent employment with attractive salary and bonus system
Implementation paid training and daily support
International and inclusive environment, that makes you feel supported, encouraged and welcome from day one
Continuous development through our internal learning platforms and external training
Opportunity to grow within Transcom: more than 80% of our senior positions are filled internally

Skills

DanishEnglishCustomer SupportB2BB2CEmail SupportChat Support

#Customer Service#Danish#B2B#B2C#Portugal#Porto#Call Center#Customer Experience

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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