ELSP Field Service Technician
Construction, Engineering & Trades · Skilled Trades · Facilities Maintenance · Electrical Engineering
In short
ABB is seeking an ELSP Field Service Technician to provide on-site support for energy distribution solutions, including installation, maintenance, and repair of critical power equipment. This remote role requires a Bachelor's degree in Electrical Engineering or equivalent, with 4+ years of experience, strong communication skills, and proficiency in Microsoft Office. The position involves troubleshooting, customer relationship building, and contributing to operational improvements.
Responsibilities
- Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
- Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Support the certification process of Associate Field Service Technicians and Field Service Technicians; coach technicians and supervise complex site activities.
- Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available.
- Proactively identify potential equipment failures and recommend corrective actions.
- Contribute to customer satisfaction by building and maintaining positive relationships.
- Identify potential new sales opportunities while addressing customer needs and communicate them internally.
- Identify opportunities for product and quality improvements and provide recommendations to management.
- Follow safety protocols and maintain safe work and environmental practices, reporting unsafe practices and incidents.
Requirements
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years’ experience servicing critical power equipment OR Associates Degree in electrical technology with 6+ years’ experience in servicing critical power equipment OR High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.
- Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
- Advanced level of ability to use Microsoft Office products.
- Moderate ability to Project Manage using MS Project or Excel.
- Advanced ability to write test plans and reports detailing test results.
- Advanced ability to stay organized and meet deadlines on administrative duties.
- Work with a sense of urgency and ownership until the job is complete.
- Candidates must already have work authorization that would permit them to work for ABB in the US.
Desired Qualifications
- Collaborates well with others.
- ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities.
Benefits
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Parental Leave – up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- 11 paid holidays.
- Vacation is provided based on years of service for hourly and non-exempt positions.
Skills
Microsoft OfficeMS ProjectExcel
#critical power equipment#field service#electrical engineering#technical support#customer service
About ABB
We are a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future.
ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on more than 130 years of excellence, ABB’s ~105,000 employees are committed to driving innovations that accelerate industrial transformation. www.abb.com\nPrivacy notice & house rules: https://social.abb/social-media-information\n\nBefore applying for a job at ABB , please read our Fraud Warning:…
Company
ABBJob Posted
4 days ago
Employment Type
Full Time
Work mode
Remote
Salary
US$68,600–109,760 / year
Experience Level
Mid-Senior
Locations
United States
Qualification
Bachelor, Diploma, No Formal Education
Applicants
Be an early applicant
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