Customer Insights Analyst
Marketing, Media & Creative · Marketing & Advertising · Market Research · Data Analysis
In short
Responsibilities
- Analyze open-ended customer feedback and quantitative data to uncover themes, patterns, and root causes.
- Translate findings into clear business recommendations.
- Connect quantitative and qualitative insights with metrics like NPS, EODB, and CSAT.
- Build dashboards and automated reporting.
- Create concise, compelling presentations for senior leadership.
- Use tools like Copilot and Qualtrics Text iQ to accelerate analysis.
- Identify opportunities to improve customer insights workflows.
Requirements
- 3-6 years of experience in customer insights, market research, VoC, or a related analytical role.
- Bachelor's degree in Market Research, Business, Communications, or a related field.
- 2+ years of Qualtrics experience, with advanced proficiency in survey design, dashboarding, distribution, and reporting.
- Experience supporting or managing VoC programs such as NPS, EODB, and CSAT.
- Strong qualitative research skills, including thematic coding, content analysis, and narrative synthesis.
- Experience combining qualitative and quantitative insights.
- Proficiency in Excel and PowerPoint, including creating executive-level presentations.
Desired Qualifications
- Experience building dashboards or visualizations in Power BI or Tableau.
- Hands-on experience using AI in customer insights workflows.
Benefits
- Continuous professional development.
- Environment that fosters internal growth and mobility.
- Annualized salary of $80,000-120,000.
- Eligibility for a discretionary bonus.
- Paid sick and vacation time.
- 13 paid holidays.
- Job-protected leave benefits.
- Medical, dental, vision, and life insurance.
- Short- and long-term disability benefits.
- Supplemental critical illness, hospital, accident, and indemnity coverage available for purchase.
- Health and flexible savings accounts.
- 401(k) plan with employer contributions and matching.
- Tuition reimbursement.
- Employee discounts.
Skills
About ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Company
ASSA ABLOY GroupJob Posted
3 days ago
Expires
in 3 weeks
Employment Type
Full Time
Work mode
Hybrid
Salary
US$80,000–120,000 · Negotiable
Experience Level
Mid-Senior
Locations
Lake Forest, United States
Qualification
Applicants
Be an early applicant
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