Back office konsultant za male biznise (francuski i engleski jezik)

Retail & Consumer Services · Customer Service · Customer Support

In short

We are seeking a Back Office Consultant fluent in French and English to assist small businesses with customer support inquiries via email and chat. This role involves providing information on order status, shipping, customs, cancellations, and payments. The position offers a hybrid work model with opportunities for growth and development.

Responsibilities

Respond to client inquiries in French and English (mail/chat).
Provide information on order status.
Provide information on shipping costs and customs clearance.
Inform users about order cancellation and refund possibilities.
Assist and inform users about invoice payment options and extensions.
Provide assistance via calls to users upon request (after 6 months).

Requirements

Excellent command of French language (C1 level).
Knowledge of English language (C1 level).
Excellent computer skills.
Ability to work in our office in Novi Sad or Belgrade.
Communicative and enjoys helping people.
Motivated and responsible.

Desired Qualifications

Opportunity to build your career in an area that interests you most.
Enjoy various company events, trainings, and seminars for your personal and professional development.

Benefits

Private health insurance.
Employment contract from the first day of training.
Non-working weekends.
Work from our office in Novi Sad or Belgrade.
Working hours 10 AM - 6 PM (first three months 9 AM - 5 PM).
Welcome bonus of 200 euros.
Provided training and support from the first day.
Adaptation period with team support for 2 months.
Opportunity to use benefits for recreational facilities.
Opportunities for professional development and career advancement.
Company events, trainings, and seminars for personal and professional growth.
Rest area and free coffee.
Potential for using benefits in recreational facilities.

Skills

FrenchEnglishComputer literacy

#back office#customer service#B2B#retail#wholesale#small business#French#English

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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