RMA Technician I

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

Ericsson Enterprise Wireless Solutions is seeking an RMA Technician I in Nampa, Idaho. This hybrid role involves troubleshooting, testing, and refurbishing customer-returned electronic units, contributing to product improvement and supporting operations teams. The position requires a high school diploma, basic tool usage, typing skills, and proficiency in Microsoft Office.

Responsibilities

Evaluate, troubleshoot, and test customer returned product
Repair and refurbish product to production level quality
Identify reoccurring issues and share knowledge with others to assist with defect prevention
Maintain acceptable levels of RMA inventory
Create & maintain device test records using a CRM
Support other departments within Operations as needed
Participate in continuously improving the RMA department and RMA process

Requirements

High School diploma, general education degree, or equivalent
Ability to use common hand tools and testing tools
Ability to type at least thirty (30) WPM
Ability to work both independently and as a team
Knowledge of administrative procedures
Knowledge of Microsoft Office including Word, Excel, PowerPoint
General knowledge of relevant computer application
Able to properly lift and maneuver boxes/products weighing up to thirty-five (35) pounds

Desired Qualifications

Associates or Technical School degree
Strong problem analysis and problem-solving (critical thinking)
Electronics device troubleshooting
Experience with IP Networking
Ability to clearly articulate troubleshooting process

Benefits

Subsidized, nationwide PPO medical benefit options
Low-deductible Point of Service Plan
Qualifying High Deductible Health Plan (HDHP) with a generous company-provided HSA contribution
Subsidized dental and vision coverage
401(k) plan with a 4% company match and immediate vesting
Company-paid employee basic life and AD&D insurance
Company-paid disability benefits
Minimum of 15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Comprehensive Employee Assistance Program
Mobile therapy
Volunteer paid time off

Skills

Microsoft OfficeWordExcelPowerPointIP Networking

#electronics troubleshooting#product issues#testing#refurbishing#RMA#root cause analysis

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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