Microsoft Data Center Technician
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
As a Microsoft Data Center Technician, you will gain experience in standard procedures for equipment preparation, installation, diagnostics, troubleshooting, and decommissioning under guidance. This role supports Microsoft's cloud services by managing the core infrastructure in their global data centers, with opportunities for professional development and growth. The position requires an on-site presence, with potential for travel, and adherence to strict security and safety protocols.
Responsibilities
- Prepare, install, perform diagnostics, troubleshoot, replace, and decommission IT datacenter technology and equipment.
- Understand and comply with Data Center business unit policies, procedures, and deadlines.
- Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs).
- Develop a fundamental understanding of cabling infrastructure, network, server, and storage equipment functions.
- Comply with security and data management procedures/policies, and may escort third-party vendors.
- Contribute to a positive and effective team environment by sharing information and partnering with other shifts.
- Participate in daily safety briefings and complete required Environmental & Health Safety (EHS) training.
- Maintain awareness of KPIs through reporting dashboards and systems.
- Develop an understanding of cross-functional Data Center processes to support stakeholder partnerships.
- Perform basic diagnostics and troubleshooting to identify causes of technical issues and replace faulty components.
- Prepare, stage, set up, and perform basic startups and shutdowns for hardware.
- Directly perform decommissions, simple changes, and refreshes of infrastructure cabling, network, storage, and server equipment.
- Process data-bearing devices for destruction or confirm their identification for eradication.
- Communicate, report, and escalate data center technical or safety-related incidents to management.
- Learn about post-execution verification of grounding, staging, labeling, and cabling.
- Learn about errors in deployment standards or Network Design Templates (NDTs) and escalate for corrections.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Requires verification of citizenship due to citizenship-based legal restrictions.
- Must have authorization to work in the United States that does not require employer sponsorship.
- Complies with Data Center business unit policies, procedures, and deadlines with guidance.
- Completes required security and data management training while complying with security and data management procedures/policies.
- Completes required Environmental & Health Safety (EHS) training, complies with safety procedures.
- Completes required training aligned to job focus areas and workloads.
- Processes data-bearing devices (DBDs) for destruction or confirms any-and-all such devices contained within network, storage, or server equipment has been identified for eradication or destruction with guidance.
Desired Qualifications
- Ability to work 12-hour shifts, including shift assignments during non-standard business hours (evenings, nights, weekends, holidays).
- Ability to travel up to 25% typically domestically to and from multiple locations during the workday, and occasionally domestically to other sites for overnight stays.
- Working for extended periods under elevated levels of ambient noise, heat, and light.
- Occasional climbing of ladders.
- Frequent climbing of stairs and/or ramps.
- Prolonged standing.
- Occasional lifting up to 25lbs / 11kg without assistance.
- Occasional lifting 25-50lbs / 11-22.5kg with lift assistance.
- Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device.
- Normal visual acuity (near, far and peripheral with correction).
- Normal color vision for electrical work.
Benefits
- Opportunities for professional development and growth, including Career Rotation Programs.
- Diversity & Inclusion trainings and events.
- Professional certifications.
- Certain roles may be eligible for benefits and other compensation.
Skills
Computer Hardware
#Microsoft#Data Center#Technician#Cloud Operations#IT Infrastructure
About Microsoft
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Company
MicrosoftJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Salary
US$23.65–40.91 / hr
Experience Level
Entry
Locations
United States
Qualification
Diploma
Applicants
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