Technical Support Manager – Surface Drills
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
Sandvik Mining and Rock Solutions is seeking a Technical Support Manager for Surface Drills. This role involves managing customer assignments, performing root cause analysis, and providing technical solutions for mining and construction industries. The position is based in Indonesia, Philippines, Mongolia, Malaysia, or Singapore, requiring up to 50% travel.
Responsibilities
- Perform systematic fault finding and provide prompt, correct, and safe solutions for customer assignments.
- Act as a trusted advisor to customers, understanding their needs and determining appropriate solutions.
- Install, repair, inspect, and commission services to ensure customer satisfaction.
- Conduct root cause analysis and second-line support for technical issues.
- Collect technical feedback and make recommendations to improve processes and customer service.
- Perform adjustments of systems on client equipment and work proactively to develop new solutions.
- Provide application advice to sales and review operating cost proposals.
- Take technical and application ownership of market releases of new and updated products.
- Conduct product launch, testing, and commissioning services.
- Support operational readiness activities for large projects and provide technical details during New Product Development (NPD).
- Provide aftermarket support to Equipment divisions and Sales Areas.
- Execute all activities in line with SHEQ rules and promote safety awareness.
- Coach, mentor, and train team members, including knowledge transfer between factory and Sales Area.
- Collaborate with the Parts & Services division and take technical responsibility for training interventions.
Requirements
- Diploma or bachelor’s degree in a Technical Discipline.
- Minimum 6 to 10 years of Sandvik Equipment Experience.
- Advanced trouble-shooter experience, specifically in hydraulic and DC electrical systems.
- Qualified technician in mechanics, hydraulics, and electrics.
- Proven ability to motivate and guide team members and deliver effective training.
- Proactive, self-motivated with demonstrated initiative.
- Excellent communication and interpersonal skills; strong team-player.
- Proven experience in second-line support, root cause analysis, and troubleshooting.
- Strong understanding of system adjustments and client equipment operations.
- Proficient knowledge of the mining environment and equipment application.
- Strong proven safety culture.
- Strong customer service focus and determination to achieve targets and goals.
Desired Qualifications
- Interest in new technology and digitalization trends.
Benefits
- Versatile and interesting tasks in an international business environment.
- Opportunity to develop professional skills and career.
- Good employee benefits.
- Inclusive corporate culture focused on sustainable development.
- Values such as Innovation, Fair Play, Customer Focus, and Passion to Win.
Skills
Hydraulic SystemsElectrical SystemsRoot Cause AnalysisTroubleshootingCustomer ServiceProduct DevelopmentDigitalization
#Mining#Construction#Drills#Technical Support#Management#Service#Sales#Equipment
About Sandvik
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.
Company
SandvikJob Posted
3 days ago
Expires
in 1 week
Employment Type
Full Time
Work mode
Hybrid
Experience Level
Senior
Locations
Jakarta, Indonesia
Philippines
Mongolia
Malaysia
Singapore
Qualification
Diploma, Bachelor
Applicants
Be an early applicant
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