Technical Support Expert - Iberian market

Retail & Consumer Services · Customer Service · Customer Support

In short

Transcom is seeking a Technical Support & User Enablement Expert for the Iberian market, focusing on Samsung products. This role requires native or fluent Spanish and intermediate English, strong tech troubleshooting skills for hardware and software across various electronic devices, and a passion for technology and AI.

Responsibilities

Ensure users get the most out of their tech products using cutting-edge tools.
Diagnose and resolve complex technical problems using in-depth product knowledge.
Advocate for customer needs and provide outstanding service.

Requirements

Native or fluent in Spanish.
Intermediate English proficiency (B2+) written and oral.
Experience in troubleshooting hardware and software on various electronic devices.
Strong understanding of mobile operating systems (Android & iOS) and common software.
Analytical mindset to diagnose & troubleshoot technical issues.
Positivity and ability to manage stressful situations.
Active listener and strong interpersonal skills to build rapport with customers.
Resourcefulness to find creative solutions and workarounds.

Benefits

International and inclusive environment.
Cutting edge technology.
Endless growth opportunities.
Full support with the whole relocation process and settling in.

Skills

AIHardware TroubleshootingSoftware TroubleshootingAndroidiOS

#customer service#technical support#Iberian market#Samsung#technology#AI

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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