Support Engineer I, MLDOPs

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering · IT Support

In short

AWS is seeking a Support Engineer I, MLDOPs in Chennai, India to enhance cloud contact center experiences by leading development of new interaction channels and integrating AI solutions. This role involves troubleshooting technical issues, providing guidance, and improving self-service products.

Responsibilities

Engage with stakeholders to deliver seamless cloud contact center experiences.
Lead the end-to-end development of new customer interaction channels, telephony integrations, and contact flow onboarding.
Integrate conversational AI, intelligent routing, and automation into contact center workflows.
Enhance customer experience designs and improve builder productivity through AI-driven solutions.
Investigate technical product and operational issues across voice, chat, and task channels.
Provide technical guidance and encourage team members to identify root causes.
Improve documentation by enhancing existing materials and creating new runbooks.
Design, develop, test, launch, and improve self-service software products.
Guide team members through root cause analysis and problem resolution.
Share technical expertise, best practices, and provide guidance to colleagues.
Partner with technology teams to understand roadmaps and assess impact.
Contribute to program technology evolution by implementing bug fixes, system improvements, and scalable enhancements.

Requirements

1+ years of software development, or 1+ years of technical support experience.
Experience troubleshooting and debugging technical systems.
Experience scripting in modern program languages.

Desired Qualifications

Experience with serverless architectures (Lambda, API Gateway, DynamoDB).

Benefits

Diverse experiences encouraged.
Opportunities for career growth and mentorship.
Inclusive team culture with employee-led affinity groups.
Flexibility as part of the working culture.

Skills

Generative AILambdaAPI GatewayDynamoDB

#Operations#IT#Support Engineering

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