Service Operations Manager

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

In short

This hybrid role in Metamorphosi, Greece, involves managing local service operations for ABB's Electrification-Service division. The Service Operations Manager will be responsible for day-to-day execution, customer satisfaction through efficient operations, and implementing the operations strategy, reporting to the Marketing & Sales Manager and Service Manager. The ideal candidate has 3-7 years of experience in service operations management, a bachelor's degree in Electrical Engineering, and proficiency in Greek and English.

Responsibilities

Manage local service operations with accountability for day-to-day execution and customer satisfaction.
Run lean and faultless operations across the value chain, optimizing cost and ensuring operational excellence.
Create, implement, and review the operations strategy for the area of responsibility.
Ensure customer focus, enhance customer loyalty through high-quality service, and improve satisfaction.
Manage the end-to-end service value chain from order intake through service delivery.
Monitor operational performance through KPIs, take corrective actions, and implement continuous improvement initiatives.
Ensure effective resource planning and balance customer demand with operational capacity.
Identify customer improvement opportunities and partner with account teams for business growth.
Promote operational excellence through quality assurance, quality control, and ABB's standards.
Ensure compliance with Health, Safety & Environment (HSE), integrity, and regulatory requirements.
Guide, motivate, coach, and develop direct and indirect reports.

Requirements

3-7 years of experience in service operations management in a customer-centric industrial or technology-driven environment.
Experience in leading service operations, field service organizations, project execution, or operational teams.
Solid knowledge of operational performance management, resource planning, continuous improvement methodologies, and customer service excellence.
Experience working with ERP and service management systems.
Proficiency in data-driven decision-making using operational KPIs.
Solid problem-solving, stakeholder management, communication, and change management skills.
Bachelor's degree in Electrical Engineering or a related discipline.
Proficiency in communicating in Greek and English, both written and spoken.
Willingness to travel as required by the business.

Desired Qualifications

Previous experience with Electrification Systems Portfolio (MV/LV) will be highly appreciated.

Benefits

Opportunity to lead service operations and drive customer satisfaction.
Work in a dynamic, customer-focused, and high-performing team.
Advance customer success and promote long-term business growth.

Skills

ERPService Management SystemsKPIsElectrical Engineering

#Service Operations#ABB#Electrification#Greece#Customer Focus#Operational Excellence#HSE#Team Leadership

About ABB

We are a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future.

ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company’s solutions connect engineering know-how and software to optimize how things are manufactured, moved, powered and operated. Building on more than 130 years of excellence, ABB’s ~105,000 employees are committed to driving innovations that accelerate industrial transformation. www.abb.com\nPrivacy notice & house rules: https://social.abb/social-media-information\n\nBefore applying for a job at ABB , please read our Fraud Warning:…

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