Senior Technical Support Engineer (Fluid Dynamics)

Construction, Engineering & Trades · Civil & Industrial Engineering · Mechanical Engineering · Chemical Engineering

In short

Synopsys is seeking a Senior Technical Support Engineer with expertise in fluid dynamics to help customers solve complex CFD and thermal simulation problems. This role involves using AI-powered support platforms, building customer relationships, and creating technical content. The ideal candidate has a strong technical foundation and excellent communication skills.

Responsibilities

Help customers solve complex CFD and thermal simulation problems using Synopsys and Ansys Fluids products including Fluent, CFX, and Workbench
Use AI-powered support platforms alongside engineering expertise to diagnose issues, recommend solutions, and accelerate time to resolution
Build long-term relationships with customers across various industries by understanding their workflows and helping them succeed with simulation
Create and maintain technical content like knowledge base articles, troubleshooting guides, and best practice documents
Lead or contribute to team projects focused on process improvements, content development, and operational excellence initiatives
Submit product enhancement requests and document software defects, then validate fixes during product release testing
Evaluate AI-generated support responses for accuracy and relevance, providing feedback to improve the system

Requirements

Bachelor's, Master's, or PhD in Mechanical Engineering, Chemical Engineering, Aerospace Engineering, or a related engineering discipline
Hands-on experience using Synopsys or Ansys Fluids software, or demonstrated proficiency with other commercial CAE tools in a professional setting
Strong technical foundation in fluid dynamics, heat transfer, thermodynamics, and numerical methods
Proven ability to build numerical models and apply simulation techniques to solve real engineering problems
Clear written and spoken English with the ability to explain complex technical concepts to customers with varying levels of simulation experience
U.S. citizenship to meet ITAR and export-controlled program requirements

Desired Qualifications

Ability to take a customer's vague description of a convergence issue and ask the right questions to diagnose the problem
Enjoy teaching moments as much as solving moments, whether walking someone through model selection or writing a helpful guide
Organized to juggle support cases across multiple customers and industries without losing track
Genuinely curious about AI and machine learning and how it can change engineering interactions
Take ownership when something is not working, escalating as needed
Thrive in collaborative environments where knowledge sharing is valued

Benefits

Comprehensive range of health, wellness, and financial benefits
Total rewards include both monetary and non-monetary offerings
Eligible for an annual bonus, equity, and other discretionary bonuses
Competitive total rewards package
Opportunities to contribute to strategic initiatives that shape how the Customer Excellence organization grows and evolves

Skills

CFDFluentCFXAnsys FluidsWorkbenchAILarge Language Models

#Engineering#Fluid Dynamics#Technical Support#CFD#Simulation#AI#Customer Success

About Synopsys Inc

Smart, Secure Everything—From Silicon to Software Synopsys technology is at the heart of innovations that are changing the way we live and work. The Internet of Things. Autonomous cars. Wearables. Smart medical devices. Secure financial services. Machine learning and computer vision. These breakthroughs are ushering in the era of Smart, Secure Everything―where devices are getting smarter, everything’s connected, and everything must be secure. Powering this new era of technology are advanced silicon chips, which are made even smarter by the remarkable software that drives them. Synopsys is at…

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