Senior Technical Lead

Technology, Data & Digital · Software & Web Development · Software Engineering · Business Analysis · Project Management

In short

HCLTech is seeking a Senior Technical Lead with 8-12 years of experience to provide AMS support and change delivery for a Service Lead capability. This role involves leading service delivery, coordinating teams, owning incidents and enhancements, and performing root-cause analysis within ITIL-aligned processes. A Bachelor's degree in a related field is required, with SAP certifications and ITIL knowledge being advantageous.

Responsibilities

Lead end-to-end AMS service delivery across application towers, including governance, SLA/KPI performance, escalations and stakeholder management.
Drive transition readiness, service stabilization, resource planning, risk/issue management, major incident coordination and continuous improvement.
Coordinate functional, technical, infrastructure and vendor teams and provide clear executive-level service reporting.
Independently own complex incidents, enhancements, impact assessments and solution design; guide junior resources and coordinate cross-team dependencies.
Perform root-cause analysis, problem management and preventive actions for recurring production issues.
Support unit/SIT/UAT/regression testing, release/transport activities, knowledge transfer and operational documentation.
Work within ITIL-aligned AMS processes and meet agreed SLA/KPI, quality, security and change-management requirements.

Requirements

Strong hands-on expertise in Service Lead and relevant integration points.
Strong troubleshooting, functional/technical analysis, production-support and stakeholder-management capabilities.
Understanding of enterprise application integrations, master/transaction data, authorizations, interfaces and reporting relevant to the role.
Experience in large, complex SAP/application landscapes and multi-vendor support environments.
8-12 years of experience.
Bachelor’s degree in Engineering, Computer Science, Information Systems, Business/Finance, or related discipline.

Desired Qualifications

Relevant SAP certification in the applicable module/technology strongly preferred.
ITIL Foundation or equivalent service-management knowledge is an advantage.
Prior AMS/production support experience with SLA ownership, incident/problem/change management and customer-facing communication.
Experience in complex industrial, manufacturing, aerospace/defence, regulated or similarly large enterprise environments is an advantage.

Benefits

Opportunity to supercharge potential and find your career spark at HCLTech.
Work at a company that puts its people first.

Skills

SAPITIL

#AMS#Service Lead#Program Director#ITIL#SAP#SLA#KPI#enhancements#solution design#root-cause analysis#problem management#testing#release management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website

Company

HCLTech

Job Posted

22 hours ago

Employment Type

Full Time

Work mode

On Site

Experience Level

Senior

Locations

Lucknow, India

Chennai, India

Qualification

Bachelor

Applicants

Be an early applicant

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