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Senior Engineer - Cisco Unified Communications

Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration

In short

Senior Engineer - Cisco Unified Communications (Network Voice Engineer) responsible for Tier 2 escalations, root cause analysis, and implementing changes to minimize service failures. Requires expertise in CUCM, Expressway, CUBE, IP Phones, Jabber, and SIP, as well as ITIL Foundation & CCNP/CCIE Voice or Collab certification.

Responsibilities

  • Tier 2 Engineer also called as first level of Escalation
  • Reduce the number of incidents causing service failures by detecting the root cause of recurrent failures
  • Implement accurate changes to eliminate, minimize the possibility of further failures or minimizing the impact of incidents

Requirements

  • Unified CUCM
  • Expressway
  • CUBE
  • IP Phones
  • Jabber
  • IM & Presence
  • UCS
  • VMware
  • IP Communications Signaling & Media Protocols
  • Session Initiation Protocol (SIP)
  • H.323
  • XML
  • HTTP
  • RESTful APIs
  • Real-Time Transport Protocol (RTP)
  • SBCs
  • PRI
  • CAS
  • Voice TDM Technologies
  • CUCM Trace Reading
  • GW Debugs
  • Cloud Technologies/Automation skills

Desired Qualifications

  • ITIL Foundation
  • CCNP/CCIE Voice Or Collab Certification

Skills

CUCMExpresswayCUBEIP PhonesJabberIM & PresenceUCSVMwareIP Communications Signaling & Media ProtocolsSIPH.323XMLHTTPRESTful APIsRTPSBCsPRICASVoice TDM TechnologiesCUCM Trace ReadingGW DebugsCloud TechnologiesAutomation
#Network Voice Engineer#Cisco Unified Communications#CUCM#Expressway#CUBE#IP Phones#Jabber#IM & Presence#UCS#VMware#SIP#H.323#SBCs#PRI#CAS#TDM Technologies#Cloud Technologies#Automation#ITIL#CCNP#CCIE Voice#CCIE Collaboration
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About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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Company

HCLTech

Job Posted

5 days ago

Employment Type

Full Time

Work mode

On Site

Experience Level

Senior

Locations

Gautam Buddha Nagar, India

Bengaluru, India

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