Senior Engineer - Cisco Unified Communications

Technology, Data & Digital · Software & Web Development · Software Engineering · Network Administration

In short

Senior Engineer - Cisco Unified Communications (Network Voice Engineer) responsible for Tier 2 escalations, root cause analysis, and implementing changes to minimize service failures. Requires expertise in CUCM, Expressway, CUBE, IP Phones, Jabber, and SIP, as well as ITIL Foundation & CCNP/CCIE Voice or Collab certification.

Responsibilities

Tier 2 Engineer also called as first level of Escalation
Reduce the number of incidents causing service failures by detecting the root cause of recurrent failures
Implement accurate changes to eliminate, minimize the possibility of further failures or minimizing the impact of incidents

Requirements

Unified CUCM
Expressway
CUBE
IP Phones
Jabber
IM & Presence
UCS
VMware
IP Communications Signaling & Media Protocols
Session Initiation Protocol (SIP)
H.323
XML
HTTP
RESTful APIs
Real-Time Transport Protocol (RTP)
SBCs
PRI
CAS
Voice TDM Technologies
CUCM Trace Reading
GW Debugs
Cloud Technologies/Automation skills

Desired Qualifications

ITIL Foundation
CCNP/CCIE Voice Or Collab Certification

Skills

CUCMExpresswayCUBEIP PhonesJabberIM & PresenceUCSVMwareIP Communications Signaling & Media ProtocolsSIPH.323XMLHTTPRESTful APIsRTPSBCsPRICASVoice TDM TechnologiesCUCM Trace ReadingGW DebugsCloud TechnologiesAutomation

#Network Voice Engineer#Cisco Unified Communications#CUCM#Expressway#CUBE#IP Phones#Jabber#IM & Presence#UCS#VMware#SIP#H.323#SBCs#PRI#CAS#TDM Technologies#Cloud Technologies#Automation#ITIL#CCNP#CCIE Voice#CCIE Collaboration

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