Senior Administrator - Wireless Networking

Technology, Data & Digital · IT Infrastructure & Security · Network Administration · DevOps

In short

The Sr Administrator for Support & Operations is responsible for advanced technical support and troubleshooting of LAN/WAN, Wireless WLAN (Cisco), and SDWAN solutions. This role ensures customer satisfaction through effective incident resolution and robust security measures, requiring a proactive approach to managing complex technical issues.

Responsibilities

Provide advanced technical support and troubleshooting for SDWAN and Wireless WLAN technologies, ensuring timely resolution and quality standards.
Conduct root cause analysis for escalated incidents and implement effective solutions to enhance system reliability.
Update and maintain the knowledge base and train new staff to foster continuous learning.
Collaborate with cross-functional teams to resolve complex tickets within SLAs, ensuring seamless operations and strong security.
Enhance customer experience and Csat by achieving first call resolution and minimizing re-open cases.
Actively identify and address potential security threats.

Requirements

Solid proficiency in SDWAN and Wireless WLAN (Cisco) technologies.
In-depth understanding of network troubleshooting and incident management.
Experience with root cause analysis and implementation of corrective actions.
Familiarity with knowledge management practices and training methodologies.

Desired Qualifications

Optional but valuable certifications: Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP) in Routing and Switching or Wireless, and ITIL Foundation Certification.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a company that puts its people first.
Global technology company with over 223,000 people across 60 countries.
Industry-leading capabilities in digital, engineering, cloud, and AI.
Work with clients across Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues of $14.8 billion as of 12 months ending June 2026.

Skills

SDWANWLANCiscoNetwork TroubleshootingIncident ManagementRoot Cause AnalysisKnowledge Management

#networking#wireless#WLAN#SDWAN#Cisco#troubleshooting#IT#support#operations

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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