Senior Administrator - MS Windows 2000

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

The Sr. Administrator in Support & Operations is responsible for delivering advanced technical support and ensuring operational excellence by troubleshooting complex incidents, performing root cause analysis, and implementing solutions. This role requires strong MS Windows 2000 administration skills and adherence to quality standards.

Responsibilities

Provide MS Windows 2000 administrative support, adhering to quality standards, regulatory requirements, and company policies.
Resolve complex incidents escalated by analysts by performing thorough root cause analysis and implementing effective solutions for technical and security issues.
Contribute to knowledge management by updating the knowledge base, training new team members, and coaching analysts on MS Windows 2000 best practices.
Address and resolve complex support tickets within agreed SLAs, collaborating with cross-functional teams.
Foster a positive customer experience by achieving first call resolution and minimizing issues.

Requirements

Advanced proficiency in MS Windows 2000 administration.
Strong troubleshooting and root cause analysis skills.
Experience in incident management and resolution.
Familiarity with knowledge management practices.
Excellent communication and collaboration skills.

Desired Qualifications

Optional Certifications: Microsoft Certified: Windows Server Fundamentals, ITIL Foundation Certification.

Benefits

Opportunity to supercharge potential and find career spark.
Be part of a global technology company with a presence in 60 countries.
Work with clients across various industries including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

MS Windows 2000TroubleshootingRoot Cause AnalysisIncident ManagementKnowledge ManagementCollaboration

#MS Windows 2000#Administrator#Support#Operations#Technical Support#Troubleshooting#Root Cause Analysis#Security

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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