QA Program Manager, Global Shared Services (GSS) Quality, Content & Learning (QCL)

Technology, Data & Digital · Software & Web Development · QA & Testing · Software Engineering · Project Management

In short

As a QA Program Manager for Global Shared Services (GSS), you will manage straightforward QA projects for digital publishing campaigns, focusing on quality assurance and process improvements. You will collaborate with cross-functional teams, track project metrics, and present updates to leadership, ensuring adherence to quality standards and brand guidelines.

Responsibilities

Manage straightforward QA projects related to existing programs, supporting quality initiatives across the team.
Execute quality assurance audit processes and sampling methods within established frameworks.
Perform quality review of AV (Audio-Visual) assets to ensure adherence to creative specifications, brand guidelines, and technical standards.
Track and report project-level metrics (Internal QA Score, External QA Score, QC Sampling Rate).
Collaborate with peers across teams to ensure quality alignment and manage project-level dependencies.
Create, develop, and maintain standard operating procedures, documentation, and quality resources.
Identify roadblocks and project-level risks; drive resolution or escalate promptly.
Apply project management best practices to improve team and process efficiency.
Create and share process improvements and operational procedures within the team.
Support existing QA frameworks for each LOB, including sampling strategies and compliance regulation processes.
Communicate project status clearly and concisely, providing updates to peers, manager, and partners.
Present quality performance and project updates to leaders up to L7.
Document quality issues, contribute to root cause analysis (RCAs), and support quality reporting.
Train new team members and actively support knowledge sharing activities.

Requirements

Bachelor's degree in a relevant field or equivalent work experience.
Experience with digital asset management tools.
Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses.
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization.
Experience establishing processes, workflows, standard procedures and change management.
Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience with end-to-end project management.
2+ years of relevant experience in quality assurance, quality programs, or a related operational area.
Experience executing quality assurance processes and audit methodologies.
Experience with project management tools and methodologies (DMAIC, Agile, Waterfall, or hybrid).
Strong analytical and problem-solving skills with the ability to use data to support decisions.
Background in graphic design, visual design, or a related creative discipline, with the ability to evaluate AV asset quality against brand and technical standards.

Desired Qualifications

Knowledge of Lean principles and DMAIC methodology.
Experience in MS Access and SQL.
Experience in requirement gathering and ability to write clear and detailed requirement documents.
Experience using Microsoft Projects software.
Experience with material handling systems (MHS) installation, operation and maintenance.
Experience working in an analytical environment with cross-functional teams.
Experience in online advertising, marketing, sales or digital media.
Experience with data analytics platforms (Power BI, Python, SQL, Tableau), or experience applying key financial performance indicators (KPIs) to analyses.
Bachelor's or higher degree in a relevant field (Program Management, Program Graphic Design, Visual Design, Advertising, Digital Media, Computer Science) or equivalent proven experience.
Familiarity with quality management methodologies (Six Sigma, Lean, or similar).
Experience in the entertainment or streaming industry.
Familiarity with digital advertising platforms (e.g., Google Ads, social media platforms).
Track record of creating process improvements with measurable impact at the team level.
Experience training or onboarding new team members and facilitating knowledge-sharing activities.

Benefits

Inclusive culture that empowers Amazonians to deliver the best results for customers.
Workplace accommodation or adjustment for individuals with disabilities during the application and hiring process.

Skills

AgileWaterfallSQLTableauPythonPower BIGoogle Ads

#quality assurance#program management#digital publishing#audio-visual assets#process improvements#metrics tracking#lean principles#six sigma

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