Product Specialist - Load & Haul

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

In short

Sandvik is seeking a Product Specialist for their Load & Haul line to provide technical support and training to customers and internal teams across the ANZ region. This full-time, permanent role requires a Mechanical/Electrical Trade Certificate with at least seven years of post-trade experience in underground mining.

Responsibilities

Provide on-site technical assistance to resolve issues.
Build strong customer relationships.
Travel within the Sandvik ANZ region to deliver technical support.
Deliver technical training on operation, maintenance, and troubleshooting.
Support end users, operators, and service personnel with complex technical issues.
Provide feedback to Technical Support Managers and Factory Product Engineering.
Assist with collecting accurate data for warranty claims and engineering enhancements.
Review spare parts recommendations with the Parts organisation.
Provide information to ensure accuracy of Machine Life Operating Costs (MLOC).
Investigate warranty claims proactively and reactively.
Facilitate technical and operational training (70% classroom, 30% onsite).

Requirements

Relevant Mechanical and/or Electrical Trade Certificate (or equivalent).
Minimum of seven years’ post-trade experience within underground mining operations.
Certificate IV Training and Assessment.
Advanced knowledge and hands-on experience with Sandvik equipment.
Strong written and verbal communication skills.
Excellent interpersonal abilities.
Proficiency across relevant computer systems.
Ability to perform under pressure and respond quickly to operational needs.
Adaptable and flexible in changing environments.
Ability to work collaboratively as part of a diverse team.
Right to live and work in Australia.
Successfully complete a pre-employment medical.

Desired Qualifications

Previous experience in a similar role will be highly regarded.

Benefits

A competitive remuneration package.
Salary sacrifice options.
Length of Service Recognition.
Paid Parental Leave.
Flexible working options.
A comprehensive Employee Assistance Program.
Employee referral programs.
Performance‑based bonus incentives.
Recognition and reward programs.

Skills

MechanicalElectricalSandvikTraining

#Mining#Technical Support#Product Specialist#Load & Haul

About Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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