Operations Manager, Last Mile, IN GSF (Amazon Now, Fresh, SSD)

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

In short

Amazon seeks a results-driven Operations Manager for Last Mile operations in Chennai, India, focusing on capacity, cost optimization, and customer experience. This role involves leading a team of operations leaders, partnering with internal and external stakeholders, and driving continuous improvement in a fast-paced environment. The ideal candidate will have strong business acumen and a bias for action.

Responsibilities

Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics
Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines
Partner with internal teams (planning, technology, finance, PXT) and external partners to ensure operational readiness and business continuity
Support the scaling of existing business lines and the onboarding of newer business verticals under the GSF org
Identify operational gaps, drive root cause analysis, and implement sustainable solutions
Champion a data-driven culture, leveraging metrics and insights to inform decisions and track performance
Ensure compliance with safety, quality, and process standards across all sites

Requirements

3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Desired Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Benefits

5-day work week (with 2 scheduled days off varying based on shift patterns and business needs)
Opportunity to be part of designing, launching, and scaling one of the most complex ultra-fast delivery networks in the world
Inclusive culture empowering Amazonians to deliver the best results

#Logistics#Operations Management#Last Mile Delivery#Amazon Now#Fresh#SSD

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