Operations Manager, Last Mile, IN GSF (Amazon Now, Fresh, SSD)

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Försäljningsledning

I korthet

Amazon seeks a results-driven Operations Manager for Last Mile operations in Chennai, India, focusing on capacity, cost optimization, and customer experience. This role involves leading a team of operations leaders, partnering with internal and external stakeholders, and driving continuous improvement in a fast-paced environment. The ideal candidate will have strong business acumen and a bias for action.

Ansvarsområden

Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics
Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines
Partner with internal teams (planning, technology, finance, PXT) and external partners to ensure operational readiness and business continuity
Support the scaling of existing business lines and the onboarding of newer business verticals under the GSF org
Identify operational gaps, drive root cause analysis, and implement sustainable solutions
Champion a data-driven culture, leveraging metrics and insights to inform decisions and track performance
Ensure compliance with safety, quality, and process standards across all sites

Krav

3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Önskade kvalifikationer

1+ years of performance metrics, process improvement or lean techniques experience

Förmåner

5-day work week (with 2 scheduled days off varying based on shift patterns and business needs)
Opportunity to be part of designing, launching, and scaling one of the most complex ultra-fast delivery networks in the world
Inclusive culture empowering Amazonians to deliver the best results

#Logistics#Operations Management#Last Mile Delivery#Amazon Now#Fresh#SSD

Om Amazon

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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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