Lifecycle Service Manager

Logistics, Sales & Operations · Sales & Business Development · Sales Management

In short

The Lifecycle Service Manager is responsible for the profitability of the Measurement Solution (MSOL) services business, providing sales and operational leadership. This role involves driving continuous improvement, ensuring timely and high-quality delivery of services, and managing a team of Services Engineers.

Responsibilities

Own MSOL LCS profitability and drive sales and operational leadership.
Ensure all MSOL Services orders are delivered on time, on budget, and on quality.
Report utilization and financial performance to MSOL Europe Lifecycle Services Operation Manager.
Identify and implement MSOL operation Project Management Office processes for project execution excellence.
Manage the MSOL install base and customer engagement to create LCS opportunities.
Manage Services Engineers, ensuring effective operation, development, and proper training/certification.
Coordinate and allocate work of Services Engineers for timely, within-budget, and profitable execution.
Review and respond to customer complaints related to field services.
Develop and execute strategic plans with country leadership.
Provide leadership and supervision to direct reports, including performance reviews and development planning.
Adhere to Emerson's commitment to Environment, Health & Safety, Trade Compliance, and Ethics.

Requirements

Fluent English language skills (verbal, reading, writing). Additional European languages are useful.
Bachelor degree or equivalent in a relevant Engineering discipline.
Minimum of 5 years relevant experience in Lifecycle Services, Project Management, and/or Engineering.
Excellent sales and operations orientation, preferably in a control/Instrumentation/Engineering environment.
Minimum of 5 years experience in direct or indirect leadership of teams in an international/inter-cultural environment.

Desired Qualifications

Relevant business discipline qualifications (or equivalent experience) strongly preferred.

Benefits

Competitive benefits plans.
Comprehensive medical care.
Equitable opportunities for growth and development.
Supportive and rewarding workplace.
Work schedule aims at creating new levels of growth, build a stronger community and provide greater professional development.

#Service Manager#Lifecycle Services#Project Management#Engineering#Sales#Operations#Customer Service#Measurement Solutions

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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