Senior Program Manager

Logistics, Sales & Operations · Program Management

In short

As a Senior Program Manager in Chennai, Tamil Nadu, you will lead and manage the seamless transition of business processes, coordinating stakeholders and minimizing disruption. Your role involves driving value, optimizing profitability, and leading cross-functional teams to achieve high-performance outcomes while proactively managing risks.

Responsibilities

Drive value creation and implement process enhancements to optimize program efficiency.
Build strong relationships with key Program Partners/Stakeholders for smooth integration and objective achievement.
Optimize engagement profitability through strategic management and identification of improvement opportunities.
Proactively engage with the client to understand business engagements.
Lead and inspire cross-functional teams, fostering collaboration for high-performance outcomes.
Proactively identify, assess, and address risks, issues, and escalations with robust mitigation plans.

Requirements

Detail-oriented with a strong focus on quality and accuracy.
Proactive and self-motivated with a strong sense of ownership.
Adaptable and resilient in a fast-paced and changing environment.
Strong leadership skills with the ability to inspire and motivate others.
Plan and oversee the transition of back-office processes, ensuring adherence to timelines.
Work closely with internal and external stakeholders to understand requirements, set expectations, and facilitate effective communication.
Develop detailed process maps and documentation for current and future state operations.
Identify potential risks and develop mitigation strategies to ensure smooth transitions.
Coordinate training programs for staff to ensure they are fully equipped to handle new processes and systems.
Establish quality metrics and conduct regular audits to ensure processes meet required standards.
Track and report on the performance of transitioned processes, identifying areas for improvement.
Promote a culture of continuous improvement by encouraging feedback and implementing best practices.

Benefits

Supercharge your potential, find your career, and find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Process ImprovementStakeholder ManagementRisk ManagementProject ManagementQuality AssuranceLeadership

#Program Management#Transition Management#Stakeholder Engagement#Process Optimization#Risk Mitigation#Team Leadership

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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