Senior Program Manager
Technology, Data & Digital · Data, AI & Analytics · Data Engineering · Data Analysis · Business Intelligence
In short
Responsibilities
- Drive end-to-end delivery of Data & Analytics initiatives across multiple teams and vendors.
- Establish strong governance mechanisms including Steering Committees, Weekly Governance Reviews, RAID management, and executive reporting.
- Track program health, milestones, dependencies, financials, risks, and quality metrics.
- Ensure delivery commitments are met on schedule, budget, and quality expectations.
- Act as the primary interface for PHI leadership and business stakeholders.
- Build trusted relationships with customer executives and delivery teams.
- Drive issue resolution and manage escalations proactively.
- Lead executive-level discussions, status reviews, and strategic planning sessions.
- Improve delivery quality through governance reviews, quality gates, and best practices.
- Implement metrics-driven monitoring for defects, rework, delivery slippage, and productivity.
- Ensure compliance with Agile and enterprise delivery standards.
- Drive continuous improvement initiatives across teams.
- Establish Jira governance and reporting standards.
- Ensure sprint planning, backlog management, estimation, velocity tracking, and release planning are effectively managed.
- Develop transparent dashboards and reporting for customer and leadership reviews.
- Monitor and improve Agile maturity across teams.
- Own Risks, Assumptions, Issues, and Dependencies (RAID) management.
- Identify early warning signals and drive mitigation plans.
- Ensure closure of customer concerns and action items within agreed timelines.
- Manage Data Engineering, Reporting, Visualization, Cloud Data Platform, and Analytics initiatives.
- Coordinate across business, technology, data architects, engineering, QA, DevOps, and operations teams.
- Ensure successful delivery of data modernization and transformation initiatives.
- Manage program budget, forecasts, utilization, and financial performance.
- Plan capacity and resource requirements.
- Optimize offshore-onsite delivery model while maintaining quality and customer satisfaction.
Requirements
- Large-scale Program Management
- Delivery Governance
- Executive Stakeholder Management
- Customer Escalation Management
- Financial Management
- Vendor Management
- RAID Management
- Data Warehousing
- Data Engineering
- ETL & ELT Platforms
- Data Governance
- Reporting & BI Platforms
- Cloud Data Platforms (AWS/Azure/GCP)
- Jira
- Confluence
- Agile / Scrum
- 15+ years overall experience
- at least 8+ years managing large-scale Data & Analytics programs
Desired Qualifications
- SAFe (preferred)
- Power BI / Reporting Dashboards
- Insurance (High Preference)
- Health Insurance / Life Insurance
- Financial Services / Banking
- Prudential ecosystem
- Data migration and modernization programs
- Customer-facing managed services engagements
- Multi-vendor environments
Skills
About HCLTech
Supercharging progress through technology and innovation
HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…
Company
HCLTechJob Posted
3 days ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Executive
Locations
Mumbai, India
Applicants
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