Field Operations Manager

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Management

In short

We are seeking a Managed Service Delivery Manager (MSDM) in Muscat, Oman, to oversee the operational and financial aspects of managed services accounts. This role involves leading cross-functional teams to meet contractual obligations and service levels while enhancing customer satisfaction and efficiency.

Responsibilities

Own end-to-end service delivery against contractual commitments, including agreed SLAs and WLAs.
Monitor operational performance and report results to customer and internal stakeholders.
Manage contract costs against plan and take corrective action to protect service quality and financial performance.
Coordinate cross-functional and distributed delivery teams, aligning resources, capacity, and competencies with service requirements.
Lead operational governance and proactively manage risks, issues, and escalations.
Ensure delivery complies with customer requirements, contracts, processes, tools, standards, and applicable regulations.
Plan and manage service transitions, handovers, and changes, ensuring operational readiness.
Drive operational excellence through continuous improvement, automation, and corrective actions.
Build strong relationships with customers, internal stakeholders, delivery teams, and service providers.
Ensure compliance with health and safety, environmental, legal, and other applicable requirements.

Requirements

Proven experience in managed services, service delivery, field operations, operations management, vendor management, and EHS compliance.
Experience managing customer-facing service commitments, operational performance, service providers, and contract financials.
Strong understanding of service-level governance, SLAs/WLAs, operational processes, and performance management.
Ability to lead distributed, cross-functional teams and coordinate resources across organizational boundaries.
Strong customer and stakeholder management, communication, and relationship-building skills.
Good financial and commercial awareness, including cost and budget management.
Strong problem-solving, risk management, and decision-making capabilities.
A continuous improvement mindset with the ability to identify performance gaps and drive corrective actions.

Desired Qualifications

Experience with automation and service-efficiency initiatives is an advantage.

Benefits

An outstanding opportunity to use your skills and imagination.
Be challenged in a team of diverse innovators.
Opportunity to build solutions never seen before.
Encouraging a diverse and inclusive organization is core to our values.
We champion diversity and inclusion in everything we do.
We believe that collaborating with people with different experiences drives innovation.
Encourage people from all backgrounds to apply.
Realize your full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity Employer.

Skills

Managed ServicesService DeliveryField OperationsOperations ManagementVendor ManagementEHS ComplianceSLA ManagementContract ManagementFinancial ManagementRisk ManagementAutomation

#Managed Services#Service Delivery#Field Operations#Operations Management#Vendor Management#EHS Compliance#SLA#WLA#Risk Management#Continuous Improvement

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

See all open jobs at Ericsson Read more about Ericsson Website