Inside Sales and Customer Support Specialist
Logistics, Sales & Operations · Sales & Business Development · Enterprise Sales · Customer Support
In short
Responsibilities
- Identify and qualify leads through inbound and outbound activities (calls, emails, online inquiries).
- Maintain an up-to-date and organized CRM with accurate lead and customer information.
- Proactively contact prospective customers to promote products/services and close sales.
- Develop tailored sales pitches and proposals to meet customer needs.
- Track and manage the sales pipeline to ensure consistent progress toward sales goals.
- Collaborate with the sales team to refine strategies and achieve revenue objectives.
- Identify opportunities to upsell or cross-sell additional products or services.
- Educate customers on new offerings, features, and solutions.
- Serve as the first point of contact for customer inquiries and resolve issues effectively.
- Escalate complex cases to appropriate teams and ensure follow-through.
- Guide new customers through the onboarding process.
- Conduct product demonstrations and training sessions.
- Build and maintain strong relationships with customers.
- Collect and analyze feedback to continuously improve customer experience.
- Maintain accurate records of customer interactions.
- Prepare regular reports on support trends, customer satisfaction, and sales performance.
Requirements
- Bachelor's degree in business, marketing, communications, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in inside sales, customer service, or a similar role.
- Proven track record of meeting or exceeding sales targets.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Strong interpersonal and communication skills (written and verbal).
- Ability to build rapport and maintain positive customer relationships.
- Excellent problem-solving skills with a customer-first mindset.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Adaptability to work independently and collaboratively in a fast-paced environment.
Benefits
- Challenging position in an open and friendly environment.
- Opportunity to develop and create value.
- Work will have a true impact on Alfa Laval’s future success.
- Healthcare, dental and vision plans.
- Robust wellness program.
- Generous 401(k).
- Paid holidays.
- Paid time off benefits.
- Total compensation package considered based on market indicators, job, background, skills, and experience.
Skills
About Alfa Laval
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…
Company
Alfa LavalJob Posted
10 hours ago
Employment Type
Full Time
Work mode
Hybrid
Salary
US$70,000–85,000 · Negotiable
Experience Level
Associate
Locations
Richmond, United States
Greenwood, United States
Houston, United States
Qualification
Applicants
Be an early applicant
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