Head of IT Operations and Support

Technology, Data & Digital

In short

As Head of IT Operations & Support at Saab, you will lead group-wide IT operations and end-user services, driving the digital transformation with a focus on AI, cloud, and automation. This senior leadership role involves managing teams, ensuring reliable technology services, and defining the IT roadmap for a global organization. Fluency in Swedish and English is required.

Responsibilities

Lead and transform Saab’s IT Operations & Support capabilities, ensuring reliable, secure, and customer-focused IT services.
Drive transformation with focus on cloud, AI and modernisation.
Enable employees to work effectively through high-quality support services and digital workplace experiences.
Ensure stable and resilient IT operations through effective incident, problem, asset, and configuration management.
Define and drive the roadmap for IT Operations & Support, including increased self-service, remote capabilities, automation, improved ITSM governance, and enhanced operational reporting.
Drive continuous improvement by reducing recurring incidents and improving service quality and operational efficiency.
Oversee staffing, tools, and vendor services, balancing cost-efficiency with exceptional service delivery.
Represent Group IT in cross-functional forums and engage with senior business and technology stakeholders.

Requirements

Academic degree in a relevant field, or equivalent experience.
Minimum 10 years of IT management experience, including several years of leadership of leaders.
Extensive experience in IT operations, IT service management, service desk, incident and problem management, asset management, and digital workplace services.
Relevant experience from ITIL and ITSM-processes.
A strong background in IT support or management, with proven success in driving both tactical and strategic improvements.
Proven experience driving transformation with focus on cloud, AI and modern IT infrastructure and large-scale technology initiatives.
Experience from large global organisations; ideally including defence.
Excellent communication skills and ability to manage complex stakeholder landscapes.
Fluency in both Swedish and English, both written and spoken.
Must pass a security vetting.

Desired Qualifications

Deep expertise in IT operations, service management and support.
Strong track record of driving transformation and operational improvements, with focus on cloud, AI and modern IT infrastructure.
Deep understanding of IT service management, digital workplace services, operational excellence, and modern technology environments including cloud and automation.
Relationship-oriented leader comfortable representing IT at senior management level.
Strategic, data-driven mindset with the vision and expertise to deliver impactful IT solutions that drive business success.
Experience from defence industry is a plus.

Benefits

Key leadership role at the heart of Saab’s digital transformation.
Opportunity to lead group-wide IT operations and end-user services.
Play a key role in enabling Saab's digital transformation by supporting AI, cloud-based technologies, automation, and modern digital platforms.
Frequent interaction with executive stakeholders.
Report directly to the Saab Group CIO.

#IT Operations#IT Support#Service Desk#Asset Management#Configuration Management#Incident Management#Problem Management#Digital Transformation#Cloud#AI#Automation#ITSM#Digital Workplace

About Saab

As a leading defence and security company, we offer solutions that range from the depths of the oceans to high in the sky, on land and in cyberspace, to keep people and society safe. Empowered by our 22,000 talented people, we constantly push the boundaries of technology to create a safer, more sustainable and more equitable world. We design, manufacture and maintain advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. We are headquartered in Sweden and have major operations all over the world and are part of the domestic defence capability of several…

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