Head of Commercial Operating Model, Business Banking
Finance, Banking & Legal · Banking & Investments · Corporate Finance
In short
Responsibilities
- Lead the evolution of the commercial operating model for 4,000 Nordic colleagues, shaping customer service, priorities, capacity and performance across markets and channels.
- Drive Nordic scale through common principles and frontline practices that improve consistency, productivity and quality while respecting local needs.
- Turn strategy into adopted ways of working that deliver measurable customer, commercial and productivity outcomes.
- Define how data, AI, automation, digital channels and human expertise combine to improve customer experience and simplify work.
- Lead and develop a high-performing team of experts, building capability, accountability and collaboration.
- Act as the senior operating-model authority, aligning countries and functions, challenging outdated practices and sustaining improvement at scale.
Requirements
- Senior experience in commercial operations, sales effectiveness, service transformation or operating-model design.
- A track record of turning operating-model changes into adoption and measurable customer, commercial and productivity outcomes.
- Strong understanding of frontline sales and service, including capacity, performance, quality and customer coverage.
- Experience navigating complex, customer-facing organisations across markets, channels or business units.
- Experience applying data, AI and automation to improve commercial performance and frontline productivity.
- Leadership experience building specialist teams and influencing senior stakeholders across organisational boundaries.
Desired Qualifications
- Experience in financial services or another complex B2B environment.
Benefits
- Opportunity to shape how Business Banking operates across the Nordics.
- Help build the commercial system through which thousands of colleagues create value for customers.
- A culture that fosters performance and growth.
- Offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
- Hybrid working model.
- Diversity and inclusion are a natural part of our daily work.
Skills
About Nordea
We are a universal bank with a 200-year history of supporting and growing the Nordic economies – enabling dreams and aspirations for a greater good. Every day, we work to support our customers’ financial development, delivering best-in-class omnichannel customer experiences and driving sustainable change. We are a full-service universal bank and the third largest corporation in the Nordic region and one of the top 10 financial services companies in Europe based on market capitalisation. We are present in 17 countries, including our four Nordic home markets which together constitute the 10th…
Company
NordeaJob Posted
12 hours ago
Expires
in 1 week
Employment Type
Full Time
Work mode
Hybrid
Experience Level
Executive
Locations
Helsinki, Finland
Stockholm, Sweden
Oslo, Norway
København S, Denmark
Applicants
Be an early applicant
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