D2C Commerce Operations & Delivery Manager ASIA

Technology, Data & Digital · Software & Web Development · Software Engineering · Web Development · Product Management

In short

Electrolux Group is looking for a D2C Commerce Operations & Delivery Manager in Bangkok to manage branded webstore and marketplace operations across Asia. This role focuses on ensuring system reliability, documenting processes, and delivering enhancements by acting as a liaison between local business teams and the central technology platform.

Responsibilities

Own and maintain operating procedures for order, product, price, and inventory data movement between systems.
Map systems to understand the impact of changes and flag potential risks.
Develop practical guides and FAQs for local teams to solve common issues.
Monitor market operations against SOPs and address gaps.
Gather and document market requirements for IT delivery.
Coordinate user acceptance testing (UAT) with local teams and IT support.
Own milestones for deployments and market launches, flagging risks and driving resolution.
Lead the rollout of new SOPs, features, and process changes.
Conduct post-launch reviews and feed insights into process improvement.
Maintain project records including change logs and RACI matrices.

Requirements

3–5 years of experience in D2C/eCommerce operations, digital project coordination, or commerce platform management across multiple countries.
Hands-on experience with eCommerce platforms such as Shopee, TikTok, Optimizely, SAP Commerce Cloud or equivalent.
Comfort navigating backend systems.
Technically savvy and willing to learn about new systems.
Excellent time and project management skills.
Business acumen with the ability to prioritize tasks that deliver direct impact.
Fluency in English; regional language skills are a plus.

Desired Qualifications

Enjoy working in a truly global environment and delivering in cross-functional teams.
Demonstrated strategic thinking, strong analytical skills, and ability to see the big picture.
Proven track record of displaying strong business understanding and evaluating risks/opportunities.
Exceptional collaboration skills and ability to form strong cross-functional relationships.
Great communication skills with the ability to convince, influence, and motivate others.
Self-driven problem-solver with a proven track record of delivering great results.
Ability to work in a fast-moving environment with evolving priorities and strict deadlines.
Passionate about work and able to transmit energy to the team.

Benefits

Flexibility of work hours with hybrid work arrangement.
Discounts on Electrolux products and services.
Medical & Hospitalization coverage.
Continuous investment in employee development.

Skills

ShopeeTikTokOptimizelySAP Commerce Cloud

#D2C#Commerce#Operations#Delivery#Manager#ASIA#eCommerce#Tech#Thailand#Vietnam#Taiwan#South Korea#Malaysia#Singapore#Indonesia#China#webstore#marketplace#IT Project Delivery#Change Management

About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

See all open jobs at Electrolux Group Read more about Electrolux Group Website