Senior Administrator - Microsoft 365 Administration

Technology, Data & Digital

In short

Administrator and supports Microsoft 365 services like Exchange Online, Teams, SharePoint Online, and OneDrive. Manages user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD) and provides L2/L3 support for M365 incidents. The role involves monitoring service health, troubleshooting issues, implementing security controls, and automating tasks with PowerShell.

Responsibilities

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
Provide L2/L3 support for M365 incidents and service requests.
Monitor M365 service health, availability, and performance.
Troubleshoot and resolve messaging, collaboration, and identity issues.
Implement and support security controls (MFA, Conditional Access, DLP).
Manage email, collaboration, and document access configurations.
Support onboarding, offboarding, and user lifecycle activities.
Assist with M365 migrations, upgrades, and feature rollouts.
Automate routine tasks using PowerShell where applicable.
Work with Microsoft Support and third‑party vendors for issue resolution.
Ensure adherence to SLAs, ITSM processes, and service governance.
Maintain service documentation, SOPs, and knowledge articles.
Support compliance requirements including retention and basic eDiscovery.
Proactively recommend improvements and best practices for M365 services.

Requirements

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive).
Manage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD).
Provide L2/L3 support for M365 incidents and service requests.
Monitor M365 service health, availability, and performance.
Troubleshoot and resolve messaging, collaboration, and identity issues.
Implement and support security controls (MFA, Conditional Access, DLP).
Manage email, collaboration, and document access configurations.
Support onboarding, offboarding, and user lifecycle activities.
Assist with M365 migrations, upgrades, and feature rollouts.
Automate routine tasks using PowerShell where applicable.
Work with Microsoft Support and third‑party vendors for issue resolution.
Ensure adherence to SLAs, ITSM processes, and service governance.
Maintain service documentation, SOPs, and knowledge articles.
Support compliance requirements including retention and basic eDiscovery.
Proactively recommend improvements and best practices for M365 services.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.
Global technology company.
Home to more than 230,000 people across 60 countries.
Delivering industry-leading capabilities centered around digital, engineering, cloud and AI.
Powered by a broad portfolio of technology services and products.
Work with clients across all major verticals.
Providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

Microsoft 365Exchange OnlineMicrosoft TeamsSharePoint OnlineOneDriveMicrosoft Entra IDAzure ADPowerShell

#Microsoft 365#Exchange Online#Teams#SharePoint#OneDrive#Entra ID#Azure AD#PowerShell#IT Support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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