Aftersales Account Manager – Energy

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

In short

Alfa Laval is seeking an Aftersales Account Manager for their Energy division in Khobar, Saudi Arabia. This full-time, on-site role involves developing service business within key accounts, driving sales growth through a portfolio of services, and building strong customer relationships. The ideal candidate has proven experience in Aftersales, Service Sales, or Account Management within the Saudi energy market, preferably with a Mechanical or Chemical Engineering degree and 5+ years of sales experience.

Responsibilities

Develop and execute account strategies for assigned key customers, identifying growth opportunities and aligning with business targets.
Drive service sales growth by promoting Alfa Laval’s portfolio of services, including maintenance, spare parts, upgrades, and digital solutions.
Own the customer relationship and account development process, building strong relationships with decision-makers and influencers.
Identify, qualify, and develop sales leads through customer visits, installed-base analysis, and proactive engagement.
Convert customer needs into business opportunities, developing the sales pipeline from lead generation to order closure.
Drive customer intimacy through frequent market presence and understanding customer challenges.
Develop service contracts and recurring-revenue opportunities.
Increase penetration of the Alfa Laval installed base by identifying equipment needing maintenance or lifecycle services.
Develop high-quality, competitive, and profitable quotations.
Lead commercial negotiations and follow up opportunities to maximize hit rate, margin, and order intake.
Manage the customer grid and account plans proactively using CRM and other business tools.
Maintain a strong and healthy sales pipeline, continuously monitoring opportunity stages and required actions.
Leverage customer and market intelligence to identify emerging projects and events that generate service opportunities.
Work closely with Service Operations, Field Service, Inside Sales, Technical teams, and Business Units for seamless execution.
Identify cross-selling and up-selling opportunities across Alfa Laval’s broader portfolio.
Ensure high-quality CRM discipline, maintaining accurate customer information and sales activities.
Monitor market, competitor, and customer developments to provide actionable insights.
Build and maintain a strong network across the Saudi energy ecosystem.
Proactively manage customer satisfaction and retention.
Deliver agreed sales, order intake, margin, and customer-development targets.

Requirements

Proven experience in Aftersales, Service Sales, Account Management, or Business Development within the Saudi energy market.
Strong understanding of industrial and energy-sector service sales, preferably within Oil & Gas, Petrochemical, Power, or related industries.
Strong sales hunting and account development skills.
Excellent networking, influencing, negotiation, and communication skills.
Strong planning, opportunity management, and business analytics capabilities.
High level of integrity, ownership, and accountability.
Ability to work independently while collaborating effectively with internal teams.
5+ years of experience in sales, service sales, account management, or business development.
Established customer relationships in Saudi Arabia are an advantage.

Desired Qualifications

Energetic, commercially driven, and result-oriented professional.
Positive attitude, creative mindset, and strong entrepreneurial spirit.
Passionate about developing long-term customer relationships and creating value through service solutions.
Strong customer focus and commercial/business acumen.
Proven ability to develop and manage key customer accounts and build trusted relationships at multiple levels.
Preferably a Mechanical or Chemical Engineering degree.

Benefits

An interesting and challenging opportunity to join Alfa Laval.
Play a key role in expanding our Aftersales and Service business in the Saudi Energy market.
Opportunity to work closely with major customers.
Develop strategic accounts and build long-term partnerships.
Contribute directly to Alfa Laval’s growth through innovative service and lifecycle solutions.

Skills

Account ManagementService SalesBusiness DevelopmentSalesNegotiationCRMMarket Intelligence

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About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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