Transportation Representative

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering

I korthet

The Transportation Representative (L2 Associate) serves as the main point of contact for Amazon's delivery partners, addressing their concerns and troubleshooting issues. This role requires excellent communication, problem-solving, and computer skills, with a focus on improving processes and maintaining performance metrics.

Ansvarsområden

Act as the primary interface between Amazon and its delivery partners.
Troubleshoot delivery partner issues and provide solutions.
Identify concerns and work on expediting prompt and efficient service.
Manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintain or exceed targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Communicate effectively in a clear and professional manner at all times.

Krav

Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Good comprehension skills – ability to clearly understand and state the issues.
Ability to concentrate – follow customer issues without distraction to resolution.
Work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.

Önskade kvalifikationer

Logistics background and experience in a similar role.
Proficient in Excel.

Färdigheter

Microsoft OutlookMicrosoft WordExcel

#Transportation#Logistics

Om Amazon

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