Transportation Representative

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

The Transportation Representative (L2 Associate) serves as the main point of contact for Amazon's delivery partners, addressing their concerns and troubleshooting issues. This role requires excellent communication, problem-solving, and computer skills, with a focus on improving processes and maintaining performance metrics.

Responsibilities

Act as the primary interface between Amazon and its delivery partners.
Troubleshoot delivery partner issues and provide solutions.
Identify concerns and work on expediting prompt and efficient service.
Manage sensitive cases by reporting up the escalation matrix.
Demonstrate excellent time-management skills.
Maintain or exceed targeted performance metrics.
Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Communicate effectively in a clear and professional manner at all times.

Requirements

Graduation in any specialization from a recognized university.
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Good comprehension skills – ability to clearly understand and state the issues.
Ability to concentrate – follow customer issues without distraction to resolution.
Work successfully in a team environment as well as independently.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer.
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates a proficient knowledge of email applications.

Desired Qualifications

Logistics background and experience in a similar role.
Proficient in Excel.

Skills

Microsoft OutlookMicrosoft WordExcel

#Transportation#Logistics

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website