Technical Support

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support · Teknisk support

I korthet

As a Technical Support professional at Microsoft, you will be a subject matter expert responsible for the technical readiness and process compliance of frontline support staff. This fully on-site role involves ensuring timely case resolution, mentoring engineers, and contributing to process improvements to achieve superior customer outcomes.

Ansvarsområden

Ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs.
Perform case reviews and customer wellness checks to ensure process compliance and progression of cases.
Mentor engineers to be more effective collaborators across teams and technologies.
Contribute to customer self-help and volume deflection initiatives by providing input on pain areas and producing troubleshooting guides.
Collaborate with stakeholder teams to provide product and process improvement feedback.

Krav

4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
3+ years of prior product, customer support and/or technical support experience OR equivalent experience.
Confident in reading, writing, and speaking English.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

Service delivery focused subject matter expert.
In-depth technical & subject matter expertise for one or more products, services, or scenarios.
Drive delivery excellence.

Förmåner

Opportunity for career growth as a recognized technical SME.
Work in a collaborative environment to achieve superior customer outcomes.
Contribute to AI transformation for customers.

#Technical Support#Customer Experience#AI Transformation#Subject Matter Expert#Technical Readiness#Process Compliance#Case Management#Collaboration#Self-Help Initiatives#Process Improvement

Om Microsoft

Empowering every person and organization on the planet to achieve more

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…

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