Technical Support

Teknik, data och digitalt · IT-infrastruktur och säkerhet · IT-support

I korthet

MCAPS-Core at Microsoft is looking for a Technical Support Engineer to investigate and solve customer technical issues, contributing to product improvements. This fully on-site role requires strong technical skills and experience in areas like Remote Desktop Services, VMware, and PowerShell.

Ansvarsområden

Investigate and solve customer technical issues.
Collaborate within and across teams using troubleshooting tools.
Lead or participate in building communities and sharing knowledge.
Develop technical and professional proficiency to resolve customer issues.
Identify potential product defects and escalate appropriately for product improvement.

Krav

3+ years of technical support, technical consulting, or IT experience.
OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
Strong experience in Remote Desktop Services configuration and management.
Strong experience in VMware.
Exposure to Citrix.
Experience with Printing configuration and management.
Knowledge of WMI, PowerShell, Dcom.
Experience with User Profile management.
Experience with Application installation and management.
Experience with Windows Virtual Desktop (WVD).
Experience with FSLogix.
Fluent in English (reading, writing, speaking).
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Önskade kvalifikationer

Bachelor's Degree in Computer Science, Information Technology (IT), or related field (if not meeting 3+ years experience).

Förmåner

Opportunity to work with cutting-edge AI-powered technology.
Contribute to Microsoft product improvements.
Develop specific technical and professional proficiency through training.
Be part of an inclusive culture with a growth mindset.

Färdigheter

Remote Desktop ServicesVMwareCitrixWMIPowerShellDcomUser Profile ManagementApplication InstallationWindows Virtual DesktopFSLogix

#Technical Support#Customer Service#IT Support#Microsoft

Om Microsoft

Empowering every person and organization on the planet to achieve more

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting…

Se alla lediga jobb hos Microsoft Läs mer om Microsoft Webbplats