Technical Support

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

MCAPS-Core at Microsoft is looking for a Technical Support Engineer to investigate and solve customer technical issues, contributing to product improvements. This fully on-site role requires strong technical skills and experience in areas like Remote Desktop Services, VMware, and PowerShell.

Responsibilities

Investigate and solve customer technical issues.
Collaborate within and across teams using troubleshooting tools.
Lead or participate in building communities and sharing knowledge.
Develop technical and professional proficiency to resolve customer issues.
Identify potential product defects and escalate appropriately for product improvement.

Requirements

3+ years of technical support, technical consulting, or IT experience.
OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
Strong experience in Remote Desktop Services configuration and management.
Strong experience in VMware.
Exposure to Citrix.
Experience with Printing configuration and management.
Knowledge of WMI, PowerShell, Dcom.
Experience with User Profile management.
Experience with Application installation and management.
Experience with Windows Virtual Desktop (WVD).
Experience with FSLogix.
Fluent in English (reading, writing, speaking).
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Desired Qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), or related field (if not meeting 3+ years experience).

Benefits

Opportunity to work with cutting-edge AI-powered technology.
Contribute to Microsoft product improvements.
Develop specific technical and professional proficiency through training.
Be part of an inclusive culture with a growth mindset.

Skills

Remote Desktop ServicesVMwareCitrixWMIPowerShellDcomUser Profile ManagementApplication InstallationWindows Virtual DesktopFSLogix

#Technical Support#Customer Service#IT Support#Microsoft

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